Manager, Enterprise Services

Job Description

About the Company:

• WeWork is the platform for creators, providing more than 485,000 members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
• The WeWork team believes deeply in the power of ‘WE’ and in the movement we’re a part of. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals.
• Our hunger for building great spaces; empowering businesses of all sizes; and connecting interesting people is far from satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement.

About the Role:

• The Enterprise Services Project Executive operates as the primary facilitator between our clients, our Enterprise Sales team and our delivery team and is responsible for ensuring the voice of the customer is not lost throughout the sales, project scoping, deal structuring, space delivery, move-in and ongoing operation of the space. This role also provides efficiencies within our internal delivery teams so we can maintain our speed and growth trajectories.
• Our team brings the technical and client relationship management skills necessary to successfully establish a commercial understanding of each deal and to deliver space according to the needs and requirements of each customer.
• The ideal candidate will be experienced in the architecture, construction and/or the real estate industries, have direct client engagement experience and a keen understanding of the enterprise real estate sales process.
• The Project Executive will be an excellent client communicator and will have the ability to collaborate with other internal disciplines (ie. Design, Construction, Logistics, Community, Facilities, IT, Security, Account Management, Accounting, etc)

Responsibilities:

• Work closely with Senior Managers and Pod Director to fundamentally understand the client’s business needs
• Pitch focused presentations and proposals at the executive level to articulate WeWork’s value proposition
• Work alongside sales to lead in providing a space solution by converting the customer’s technical and operational requirements into a quantifiable and actionable scope of work that can be met on time, within budget and with the highest quality.
• Collaborate with the legal team to ensure that all commercial terms and agreements are inclusive of complete scope of work, as well as help guide the process of contract negotiations as necessary
• E nsure operational excellence in the day-to-day management of the business, including forecasting, pipeline development, training, hiring, performance management, and team collaboration
• Identify and resolve issues or roadblocks that could impact schedule, costs or customer experience
• Manage client communication for a true end-to-end process from scoping, contract closing, design and delivery
• Assist and close complex, multi-million dollar transactions, including cross- negotiating with our customers and our contractor-partners
• Develop and implement best practices to maximize pipeline creation, conversion rates, forecasting accuracy, and cross-functional collaboration
• Devise comprehensive project status reports and client playbooks that capture progress and best practices.
• Collect and analyze data throughout the project life-cycle to ensure that KPIs are being met.
• Lead weekly member check-ins post-signing to update on progress, clarify queries, manage change and report on risks or issues.
• QA/QC to ensure project expectations are met and delivered.
• Identify and assist with day 2 issues if their requirements extend.

Qualifications:

• Bachelor’s degree required
• 5-8 years’ experience in a related field, ie. real estate, design and/or construction
• Experience working with senior stakeholders and C-level executives
• Proven track record of leading and managing successful projects from inception through to completion
• Proven team leader with a demonstrated ability to continuously increase the effectiveness of the team, recognizing opportunities for creating new systems, structures, and processes
• Thorough understanding of the construction industry and the various phases that occur within the life-cycle of a project
• A self-starter with the ability to work independently in a fast paced environment managing multiple projects simultaneously
• Ability to work well under pressure and prioritize tasks in a compressed time frame, maintaining order and efficiency at all times
• Flexibility to travel up to 20% of the time

To learn more about WeWork. Stay connected with us via following @WeWork微招聘 | @LinkedIn | @WeWork Culture