Design Research Coordinator

Job Description

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.

About Design & Research Operations

We are change agents, enabling innovation & nimble execution, creating & building an environment that propels Design & Research at Dropbox forward. We make it our job to understand the unique needs of the org, and ensure our teams are best leveraged to deliver customer and business value & thrive in complex ever changing conditions. We meld our creative and business sides to establish repeatable operating practices and team traditions, introduce solutions that ease bottlenecks on team flow, build programs that engage and develop our team, and build connections with the community in meaningful ways.

Your role and impact

As a Research Coordinator on our Research Operations team, you’ll partner with Researchers across multiple product areas to strategize and execute on the recruitment approach for multi-method research proposals. You’ll advise researchers on study feasibility and ethical protocols, and drive the the full cycle participant recruitment process that makes it possible for our teams to gather user insights and deliver the best product experiences for our customers.

Responsibilities

• Own entirety of research participant recruiting process, including screener distribution and phone screening
• Work closely with researchers to identify participant requirements, build and maintain participant database
• Ability to adapt to fast-paces changing environments/research needs, and able to switch directions quickly.
• Ability to identify and run independently projects related to improvements of Research Operations, i.e.: vendor management, legal and IT governance, productivity tool selection.
• Must be self-driven, with the ability to prioritize when faced with multiple projects and know when to ask for help

Qualifications

• B.S. or B.A.
• 1-2 years professional experience recruiting for research, supporting in-person data collection, specifically for evaluating usability of digital product experiences.
• Interest in Design & Research Operations as a career path
• A keen interest in technology products and how they are designed
• Solid project planning and organization skills
• Solid documentation and communication skills - clear, concise, well organized
• Experience working with remote/distributed teams across timezones and countries
• Self driven initiative, solid prioritization skills and comfort coordinating multiple simultaneous requests from Researchers
• Ability to make reasoned decisions with imperfect or ambiguous information.
• Solid collaborative abilities with stakeholders of various levels
• Can identify and make recommendations to improve your team’s workflow
• Well versed in survey software, such as Qualtrics
• Familiarity with SQL
• Experience with project management tools, such as JIRA and Google Sheets
• Experience with scheduling and calendar management tools
• Comfortable learning and testing new tools
• Comfortable sharing with Researchers or stakeholders and able to present concisely
• Nice to Have: Experience onboarding vendors and managing the procure to pay process
• Nice to have: Experience creating and managing a panel

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).