Audio Visual Designer / Project Coordinator - Mid level

Job Description

Purpose of Job

We are currently seeking a talented Audio Visual Designer / Project Coordinator - Mid level for the San Antonio Home Office I.
Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs.

Job Requirements

Tasks

• Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain.
• Generates new solutions leveraging competent skills and knowledge.
• Solve complex infrastructure and application problems independently.
• Considered fully qualified in one domain.
• May serve as a mentor to junior team members.
• May be a subject matter expert in one or more specializations within a domain.
• Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact.
• Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions.
• Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity.
• This position focuses on the design, installation, and support of audio-visual equipment at USAA. This position will have the following primary responsibilities:
• Working with established AV standards, design the installation of AV equipment in new or refurbished conference rooms, meeting rooms, and executive offices
• Collaborate with project managers to determine the optimal schedule for installation of AV equipment.
• Collaborate with financial analysts to ensure correct equipment is ordered to support AV installations.
• Prepare documentation for 3P firms to bid on the AV installation work.
• Oversee the construction and commissioning of AV installation work.
• Direct 3P firms in remediation of issues found during installation and commissioning

Minimum Education/Experience requirements:

• Bachelor's degree required or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
• 4+ years of relevant business support and/or general information technology support experience
• Proficient knowledge of systems administration and/or systems programming skills, Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Education/Experience:

• Experience with conference room A/V technology in a large, distributed corporate environment, including design, installation, commissioning, break-fix, and inventory management
• Experience with maintaining endpoints using Microsoft Skype for Business; Microsoft Teams; or Zoom for video in conference room settings
• Experience in integrating these systems with Microsoft Outlook/Exchange
• Experience in integrating these systems with Shure microphone systems
• Experience in integrating these systems with Logitech/polycom systems
• Experience in integrating these systems with Projection devices and large screen display systems
• Previous experience as a contractor for USAA.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 12/18/19 by 11:59 pm CST time .