Client Partner

Job Description

The Client Partner is responsible for growing & maintaining positive client relationships by being a strategic & innovative consultant. They will be an essential client advocate ensuring all BVA delivery is of high quality & addresses clients’ needs. This is a crucial position within BVA & creates unity between the agency & our clients. ***Please note, BVAccel is unable to sponsor employment visas at this time***

What you'll do...

• Serve as the “face of BVA” and primary point of contact for client executives & key stakeholders
• Ensure all BVA work delivered to client is of high quality & fits both scope & client needs
• Maintain acceptable levels of referenceability, retention, & overall satisfaction across assigned client portfolio
• Develop & execute a strategic account plan for each assigned account tied to BVA offerings & revenue targets
• Proactively identify & recommend new business opportunities to accounts, introducing additional BVA services & thought leaders while providing DTC brand-focused insights & digital commerce expertise
• Own contract/SOW process for assigned accounts, collaborating with Sales & Delivery teams
• Mentor other account managers within your client portfolio

Who you'll need...

• 10+ years of digital/ecommerce consulting experience or equivalent experience directly managing a digital/ecommerce channel
• 5+ years of recent experience growing & managing complex client relationships in a digital agency or professional services environment
• Successful track record of consulting with and selling to senior executives
• Expertise in commerce and in at least one of the following industries: health & beauty, fashion/apparel/accessories, luxury goods, CPG, sports & outdoors
• Experience in generating buy-in & alignment to drive positive results
• Strong written & verbal communication skills
• Ability to travel up to 25%
• Strong work ethic with a self-starter mentality
• Solutions focus & goal oriented

Who we are...

• A well established and capitalized company operating in two of the most exciting and fastest growing industries (ecommerce & digital advertising)
• We’re a member of San Diego Business Journal’s Best Places to Work, because we are passionate, high-growth, fast paced and all in
• We enjoy tons of office perks, a full social calendar, casual dress code, competitive benefits, unlimited PTO and free swag from premier client brands

What we do...

• We are innovative, data driven eCommerce experts with a best-in-class technology, creative, design, marketing and Amazon services capabilities
• Our clients are some of the fastest growing and most well regarding digital first retail brands in the US
• We’re one of the six pioneer Shopify Plus agency partners and currently work with a variety of technology partners across ecommerce and digital advertising

BVAccel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job