Site Reliability Engineer

Job Description

The Role

Reporting into the Director of Platform Operations, as an SR Engineer, you will be a critical part of the Site Reliability Engineering team supporting HighQ’s application platform, providing services to our customers around the globe.

As a member of the Site Reliability team you will be part of the core Platform Operations function that is responsible for the day to day security, delivery and availability of our platform. Carrying out project work to continually develop, improve our service as well as responding to monitoring systems and 1st & 2nd line support escalations as required. Ensuring we meet or exceed our customers’ expectations, contracted and agreed SLA’s. You’ll be expected to engage with all areas of the business including 1st/2nd line application support team, infrastructure team and our development team to help solve any issues that arise.

HighQ is expanding its Site Reliability team to provide 24/7 coverage for our global clients, you will also be expected to participate in the team shift / on-call rota which supports our maintenance, scheduled work, support and release/deployment requirements.

Required experience:

• Self-starter, methodical, collaborative, comfortable taking ownership, adapting to change and learning quickly in a fast-paced team with minimal supervision
• Excellent written and verbal communication skills.
• Java Web Application development / support background
• Windows Server 2016, Powershell. DNS.
• Apache HTTP Web Server; installation, configuration, troubleshooting. SSL Certificates.
• Apache Tomcat; configuration, troubleshooting, performance tuning,
• JVM optimisation
• MS SQL Server 2016; understanding of SQL queries, maintenance plans, alerting
• Exposure and working knowledge of networking concepts
• Ability to analyse application and server logs, error interpretation
• To work well under pressure, both autonomously and as part of a team
• Proven problem solving ability
• Excellent written and oral communication

Essential Skills

• Typically 5 years’ experience of supporting web application systems
• Experience of ITIL processes and practises
• Thorough and logical with attention to detail
• Good understanding of Infrastructure technical architecture
• Understanding of web server security and common threat methods

This is a role focussed on supporting the delivery and service improvement of a leading software platform, prior experience working for a SaaS provider would be desirable.

Successful candidates must be able to demonstrate an ability to take total ownership of issues. You will need to be a quick learner, can think on your feet and a proven problem solver. This opportunity would suit a web application support engineer who has extensive experience of working with Apache/Tomcat/MS SQL platform in a large web environment and orchestration and automation tools.

We are looking for candidates with unbridled enthusiasm for improvement who will ask questions and suggest better ways of operating.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers .
More information about Thomson Reuters can be found on thomsonreuters.com .