Platform Services Specialist

Job Description

About Amobee:

Amobee is a technology company that transforms the way brands and agencies make marketing decisions. The Amobee Marketing Platform enables marketers to plan and activate cross channel, programmatic media campaigns using real-time market research, proprietary audience data, advanced analytics, and more than 150 integrated partners, including Facebook, Instagram, Pinterest, Snapchat and Twitter. Amobee is a wholly owned subsidiary of Singtel, one of the largest communications technology companies in the world which reaches over 640 million mobile subscribers. The company operates across North America, Europe, Middle East, Asia and Australia. For more information, visit amobee.com or follow @amobee

Amobee’s Platform Services team work closely with our clients across multiple servicing level to help drive Platform adoption, demonstrate ongoing value and drive successful digital marketing solutions. This critical function is responsible for the daily management, onboarding new clients by developing key engagement plans, engaging and working with key executive teams to launch, training and driving ongoing adoptions and renewals. This function works with the wider Amobee team to develop and implement new ways for our clients to drive success.
Key responsibilities

The Platform Services Specialist will understand and help manage the key client outcomes required to be delivered through ongoing campaign management, optimization and troubleshooting with the minimal support of the client lead; occasionally acting as the client lead. The Platform Services Specialist daily responsibility will include, but not limited to, campaign management, client servicing, collecting and analyzing data and feedback to client and develop optimization strategies. They will be involved in all aspect of support, client management, demonstrating the platform and education internal and external clients. Below details key focus of the role –

• Assist platform Onboarding including client platform demo, training and manage post go-live support
• Main contact for new platform feature training and point of contact for client escalation and platform incident management
• Sponsor internal communication with internal team to resolve, escalate and manage platform challenges and bugs
• Scoping, analyzing and gathering client feedback regarding platform usage, pain points and frustrations to develop strategies for retention and engagement with the support of Sr Specialist if required
• Representing the voice of the client to provide input into every core product Marketing and Sales Process
• Working closely with sales and solution to support renewals and expansion of opportunities
• Working with Engineering, Solution and product team to set up, feedback and configure platform as per clients requirements
• Gauge customers' level of engagement with the platform/company and provide feedback to the other teams regarding improvements
• Provide insights to customer to ensure that they get the best out of the platform with the aim of helping group existing revenue and adaptation
• Management of Client Campaigns and ensuring platform success through optimization
• Ensuring Operations success by feedback back to operations leads regarding automations
• Being the main point of contact between the company and a number of clients

Experience

• 2-5+ years’ experience in programmatic or social
• Proven track record of delivering successful campaigns
• Experience of working with adtech technology or similar platform
• Experience in a client facing role or similar customer service role
• Basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms
• Skills and Qualifications

Educated to degree level preferred but not essential

• Experience working with, and managing, stakeholders and customers
• A high level of accuracy and attention to detail is required
• Excellent communication and interpersonal skills
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude

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In addition to our great environment, we offer a competitive base salary, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Amobee.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.