Job Description

Information Experience Technical Writer Summary

The Information Experience team consists of over 90 writers, service engineers, and managers that work directly with product and project teams across the software development lifecycle to deliver documentation for major and minor releases of VMware Products and SDKs. Team members must have the flexibility and versatility to adapt to the challenges that work on products with broad scope and scale can bring. The team prides itself on meticulous, fast-paced, high quality documentation.
As a Technical Writer you will create documentation for technical end users, system administrators, and developers. You will author content in DITA and use a CMS to manage and deliver it. You will write installation guides, admin guides, API guides, and release notes. You will contribute to the user interface design of products and to the production of video material for VMware products.
Responsibilities:

• Design content in an XML-based authoring toolchain in collaboration with global product teams and subject matter expert.
• Gather information from different sources (interviews engineers and subject matter experts, design documents and specifications, and using pre-release software).
• Create and update documentation and help systems for minor and major releases.
• Prepare content for publishing, and create videos.
• Be a customer advocate.
• Follow established processes and best practices for the design and creation of technical content
• Support and contribute to departmental goals.
  Requirements:
  
• 3 - 6 years’ experience in a technical role - thorough knowledge of the software development process is a must.
• The ideal candidate can understand, explain and use complex technologies, has good working habits with excellent communication skills.
• Excellent command of the English language – ability to edit and organize information, ability to explain clearly complex technical concepts, and create accurate procedural and reference information.
• Experience writing and editing technical content.
• Solid planning and scheduling skills, experience working within tight deadlines.
• Strong self-management and decision-making skills.
• Experience working as part of globally distributed teams.
• Academic degree in computer science, another technical field, or journalism.
• Must be flexible and enjoy working with new technology in a dynamic environment where requirements change rapidly.
• Knowledge of information design, structured writing, XML, and DITA is a strong plus.

Why Join VMware Information Experience

The Information Experience team at VMware works across business units and divisions to create a collaborative writing community that is focused on serving customers. Our vision is to help customers find answers. To support that mission we work creatively to find new authoring and publishing methods to help customers successfully use our products. Our global team works with video producers, graphic designers, information architects, and tool experts to deliver industry-leading information. We are a fast-paced, dynamic team that is seeking leaders to help us deliver our mission and seek innovation that will ensure we continue to give customers the best information experience possible.

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.