Sr Mgr Customer Repair

Job Description

About CenturyLink
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Manage the performance and efforts of a team of Managers and Technician’s through daily communication, problem solving, and pro-active monitoring of team performance. Emphasis is placed on monitoring workload, pro-actively managing to performance targets, and responsible for resolving customer network related Electrical and Optical repair issues, on a 7x24x365 operational basis.

Essential Duties

Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and act. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.

· Manage to strategic corporate objectives with focus on the customer experience.

· Engaged and Accountable for business, direct reports performance through OPEX

· Oversee work of complex trouble tickets, focused on timely updates and resolution.

· Serves as 3rd level escalation point

· Supports domestic and international transport for Enterprise Repair

· Performance management, identifying and promoting bench strength.

· Knowledge of Electrical and Optical transport

· Improve the company through forward thinking ideology in a fast paced changing environment.

· Excellent written and verbal communication skills

· High degree of problem resolution/analytical skills

Basic Qualifications

· Bachelor's Degree or 2 plus years of relevant job experience. Relevant job experience is described as:

· Job experience in similar industry

· Job experience with similar essential duties Physical Requirements:

· Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.

Preferred Qualifications

· Experience: 2+ yrs

· Education Level: Bachelor's Degree

· Field of Study: Engineering/Technical field

· Attention to detail with good organizational capabilities.

· Ability to prioritize with good time management skills.

Alternate Location: US-Colorado-Broomfield

Requisition # : 217364

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.