Plan Chief Operating Officer

Job Description

Position Purpose: Oversee operations for multiple support functions, including configuration, claims support services, provider relations, call center and field operations
Perform duties as chief liaison between the business unit and Corporate policies & standards
Develop operational vision, objectives and policies and procedures to support the overall strategic plan for the business unit
Ensure cost effective, client-responsive programs are developed and maintained, identify improvement opportunities and oversee successful implementation of those changes throughout shared services
Identify operational efficiencies, meet regulatory and client expectations and develop a “best practice” approach for all operations
Responsible for achieving business unit financial targets and requirements based on service level, state, compliance and contractual agreements
Oversee new system and product implementations for assigned areas
Assess organizational strengths and weaknesses to recommend enhanced operating model