ACCOUNT MANAGER I

Job Description

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Acts as the partners advocate, to help to retain CTL’s existing revenue streams whilst creating new opportunities. Exceed targets in revenue growth, through increased customer advocacy / NPS across the Domestic Wholesale team account base. Working to identify high churn risks and work alongside the account team to renew these services proactively.

This role is a customer facing sales role, whilst the focus is on revenue there will also be a requirement to identify, develop and nurture net-new opportunities within the account base. Selling through churn within the base is an important strategy to manage the overall revenue line.

To delight customers and achieve a world class performance supporting a team of Account Directors. You will need to quickly develop an in-depth understanding of our key clients and market dynamics and how CTL’s products & capabilities can align to deliver mutual benefit.

Proven success in working as part of a virtual sales team

Managing change, aligning and prioritising multiple demands

Ability to drive sales strategic direction in line with CTL strategy

Strong communication, presentation and interpersonal skills

Strong influencing and negotiating skills.

Understanding of CTL’s structure and capabilities and our competitive advantage.

Capability to engage at a senior level with customers to strategically position CTL, its offering and competitive advantage.

Strong financial and commercial acumen

Belief in delivering revenue growth through creating customer advocates.

Strong analytical skills

Accurate planning, forecasting and reporting against sales plan and targets

Computer literacy and system skills and knowledge are essential

The ability to work with the minimum of supervision, be part of a team, present a quality image and be willing to work unscheduled hours when required

A full driving licence

• Proven success in working as part of a virtual sales team
• Managing change, aligning and prioritising multiple demands
• Ability to drive sales strategic direction in line with CTL strategy
• Strong communication, presentation and interpersonal skills
• Strong influencing and negotiating skills.
• Understanding of CTL’s structure and capabilities and our competitive advantage.
• Capability to engage at a senior level with customers to strategically position CTL, its offering and competitive advantage.
• Strong financial and commercial acumen
• Belief in delivering revenue growth through creating customer advocates.
• Strong analytical skills
• Accurate planning, forecasting and reporting against sales plan and targets
• Computer literacy and system skills and knowledge are essential
• The ability to work with the minimum of supervision, be part of a team, present a quality image and be willing to work unscheduled hours when required
• A full driving licence

Alternate Location: UK-Basingstoke-Redwood; UK-Berkshire-Winnersh; UK-Crewe-Crewe; UK-Hampshire-Basingstoke; UK-London-Fleet Place

Requisition #: 217082

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/