Implementation Executive (Junior Project Manager Implementation) (m,f,d)

Job Description

Egencia

Each year Egencia helps thousands of companies to better manage their business travel programs. Backed by one of the world’s largest travel companies the Expedia Group, we offer a selling-, booking-, service- and management-platform for business travel all in one and offer exceptional services to business travelers and business travel managers alike.

Do you have first experiences as a project manager, ideally around helping customers getting onboarded on an online service platform? Then join us as Implementation Executive (Junior Project Manager Implementation) (m/f/d) based in Stockholm or Helsinki. In this role you will work with various teams such as sales, account management and customer service within Egencia to successfully implement new customers on our platform.

What you will do:

• You act as the first point of contact during the implementation process
• You create the implementation project plan together with customers and internal departments involved
• You monitor, manage and optimize time and resource planning for the project
• You prepare and moderate customer meetings and provide status reporting, problem solving and feedback afterwards
• You promote open communication within the team
• You create and maintain project plans, status reports and project documentation
• You provide training to customers on how to use the online booking tool

Who you are:

This role will be just right, if

• You bring proven first experience in project management (mandatory) combined with consulting skills and experience with documentation, status reporting, training and presentations
• You are experienced in working with online tools, previous experience in an online travel context is beneficial
• You are proficient in MS Excel, Word, PowerPoint and Outlook
• You are comfortable working across multiple countries and occasionally different time zones
• You have strong organizational and problem-solving skills
• You speak and write Finish AND Swedish + English fluently (mandatory), other Nordics languages would be an asset.
• You are willing to travel to meet customers throughout the Nordics, with travel expected to be around 30% of your working time

Why join us?
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.comTM, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.