Product Operations Analyst - Secureworks - Atlanta, GA

Job Description

Product Operations Analyst - Secureworks

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats. Red CloakTM software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat PlatformTM processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in ConcertTM so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.TM www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

The Product Operations Analyst is responsible for creating and operationalizing Secureworks products and services within Secureworks CRM system, Salesforce.com. This includes interacting with individual product managers and a cross functional team to understand system functionality and set up the products so requirements from all stakeholders are met. This role is also responsible for developing product reporting and analyzing results with the product managers. This includes working with the Secureworks Business Intelligence team to develop standard reporting, but also ad hoc reporting in excel. The Product Operations Analyst will develop basic knowledge and understanding of the entire Secureworks product and services portfolio.

The ideal candidate for this role is analytical and can understand system workflows, but also be creative in solving problems. The candidate should be collaborative and work well with cross functional teams in a matrixed environment.

Key Responsibilities

• Product creation and SKU management
• Implementation of product portfolio in our new CPQ system
• Management of ongoing product reporting and KPIs including trends and historical results for executive meetings
• Sales support and issue resolution

Essential Requirements

• 3-5 years relevant experience
• Salesforce.com proficiency
• MSFT Office Suite including Excel and PowerPoint
• Financial analysis acumen

Desirable Requirements

• Experience implementing CPQ
• Product management experience
• Experience analyzing sales results
• Tableau reporting experience
• Sales Ops experience

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.