System Controller

Job Description

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. worldline.com

Within our Luxembourgish organization SIX Payment Services (Europe) SA, we are looking to reinforce our IT Operations Control with a System Controller (m/f).

Your mission as System Controller is to control and monitor our applications and infrastructure and take actions, as far as required and according to the established processes and procedures to assure the highest level of availability (24 /24, 7/7), to respect the SLAs, and the planning.

Your responsibilities:

1. Planning and consoles supervision: permanent presence in front of the supervision screens. Interpretation of all messages provided by the different applications & supervision tools to be able, in case of problems, to undertake all the necessary actions by respecting the predefined procedures.
2. Clients support functions: ensure continuity for answering phone calls outside of the office hours of several departments (authorizations/card blocking, Help desk, ...) to guarantee for our clients a 24/24 service level as defined in our SLA;
3. Data center supervision, such as execution based on a predefined planning of several controls (fuses, fiber channel, air conditioning, leaking water, ...);
4. Backups follow-up: Following the backups execution and alert the support team based on the predefined procedure;
5. Escalation procedure: rigorous and strict escalation of the detected problems to the concerned people, by following predefined procedures;
6. Centralized printing: printing, supervising and verifying the quality of the large volumes printing to be able to deliver to our clients their statements by respecting the deadlines.

Your profile:

• Minimum 2 years’ experience in a call center or a service desk in an IT environment is required;
• General IT competencies and good knowledge of the MS Office tools;
• Ability to work quickly and accurately, on a team or individual basis, under pressure with tight deadlines;
• Strong organizational skills and attention to details;
• Oriented towards customer needs;
• Show flexibility and adaptability within the workplace;
• Fluent in English and French (both oral and written), intermediary level in Dutch (oral).
  Luxemburgish and German will be considered as an advantage.

Only applications corresponding to the profile we are looking for will be contacted.

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
At Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Worldline is an equal opportunity employer. All applicants will be considered for employment without attention to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.