System Engineer - Telephony Administrator

Job Description

Atos is a global leader in digital transformation with 120000 employees in 73 countries and annual revenue of 13 billion euros. European n° 1 and key player worldwide in Cloud, Cybersecurity and High-performance Computing, Atos is the Worldwide Information Technology Partner for the Olympic Games and serves clients across all business sectors. For more information go to atos.net .

Job Description

• Take responsibility for various IT systems (contact center infrastructure, video-conferencing, telepresence, systems, LAN/WAN interconnectivity, load balancers, etc. ) in a multiskilled approach.
• Design, install, configure, test and maintain IT systems and system management tools.
• Manage and monitor installed systems.
• Proactively ensure the highest level of service availability in a 24/7 production environment.
• Provide 3rd level support.
• Maintain a proactive view on capacity and performance of IT systems.
• Conduct regular performance analysis to identify and mitigate performance flaws.
• Enable automation.
• Contribute to and maintain system standards.
• Develop and maintain installation and configuration procedures.
• Develop and maintain security, backup and redundancy strategies.
• Train 1st and 2nd level support teams.
• Perform periodic performance reporting to support capacity planning.
• Maintain operational, configurational and other procedures.
• Maintain topology, inventory and service specification documents.
• Liaise with vendors and other IT personnel for problem resolution.
• Provide consultancy and input to solution design, pre-sales, service delivery.
• Communicate technical and non-technical information to technical support groups, customer support centers and end-users as required.

Job Requirements

• At least 3 years of hands on experience in System Administrator/Engineer positions.
• Bachelor’s degree in Computer, Electrics/Electronics Engineering or related departments.
• Very good command of English.
• One or more items of the following technical skill sets are required in line with the ITIL methodology:
• Expert in Genesys CTI Framework for both inbound and outbound solutions.
• Expert in incorporating outbound capabilities using GVP and Proactive Contact.
• Expert in Genesys Enterprise Routing Solution.
• Experience with Genesys Voice Portal IVR.
• Experience with Nice Voice Recording system and integrations.
• Experience with large/multi-center call center load balancing.
• Experience with other contact center infrastructure (Avaya, Cisco, Unify, etc.) is a plus.
• Experience with video-conferencing and telepresence (Cisco, Polycom, Avaya, Unify, etc.) is a plus.
• Experience with LAN/WAN switches, routers and interconnections (Cisco, Juniper, HPE, etc.) is a plus.
• Experience with load balancers (F5, Citrix, etc.) is a plus.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities .