Product Support Engineer

Job Description

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At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.
Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?Role Overview
This position for a senior professional with deep knowledge and highly developed technical expertise in Field Service, who provides technical guidance to junior team members. Performs complex diagnostic procedures. Communicates technical information to technical/non-technical people that may include senior management. Contacts and meets customers on a daily basis.

Job summary:

Reporting to the Manager of Product Support, the Product Support Engineer provides customers with product and technical support for aircraft cabin interior products, to include product usage, product performance/troubleshooting, and product repair/maintenance. The Product Support Engineer also performs standard engineering assignments usually representing a significant portion of a larger project. Selects engineering techniques to solve problems and make design recommendations.

Essential duties and responsibilities:

• Participates as a team member in a specific phase of a broad engineering assignment.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific product specifications.
• Keeps customer informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
• Directs preparation of appropriate documentation for assigned projects.
• Provides technical leadership to a small group of temporarily assigned engineers and technicians.
• Ensures successful completion of the assigned project phase within the budgeted time and cost constraints.
• Participates in defining engineering approaches, and in planning and scheduling work.
• Performs other related duties as required.

Qualifications
Basic Qualifications:

This position requires a Bachelor’s degree in the appropriate discipline and 7 years of relevant experience or an Advanced degree in the appropriate discipline and 5 years of relevant experience. In the absence of a degree, 11 years of relevant experience is required.

Preferred Qualifications:

• An understanding CAD and parametric solid modeling.
• Excellent written and verbal communication skills.
• Solid knowledge of engineering principles.
• Proficient using MS Office suit (Excel, Word, Powerpoint).
• The ability to be customer-focused and able to interface and work effectively with commercial airline customers and commercial aircraft OEM's.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
• Tuition reimbursement
• Life insurance and disability coverage
• And more
Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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