IDM-APAC-KR-DESKTOP ENGINEER

Job Description

Responsibilities:

• To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
• To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals.
• To be prompt and meticulous in updating of daily incidents handled into the incident management tool.
• To be responsive and pro-active in handling end-users' PC/Notebook problems and requests.
• To be highly customer-focus and diligent towards providing good customer service.
• Ensure desktop/notebook interconnect seamlessly with diverse systems including associated validation systems, files servers, email servers, computer conferencing systems, application servers and administrative systems.
• Liaise with third party vendors for replacement of parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third-party vendor.
• Conduct and document changes based on quality processes.
• Support VIPs
• Perform standby duties

Requirements:

• Degree or Diploma in IT
• Min 1 year of solid Desktop support experience
• Possess relevant IT skill set in hardware and software troubleshooting
• Experience in installing software, patches, updates on Desktops, Laptops
• Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
• Must be customer service oriented with good inter-personal and communication skills
• Good attitude with positive mindset in learning and ready to excel
• Able to work independently as well as in a team

To provide onsite support service / desktop support / smart hands & legs / VIP support for the Korea customers

TBC