Account Manager (English Speaker)

Job Description

Description

THE ROLE
We are looking for a person to be responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
WHAT YOU'LL DO

• Engage and maintain the boutique’s active participation in the partnership with Farfetch and generate profitable results;
• Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities;
• Manage each boutique through strategic planning and tactics, turning knowledge into focused action;
• Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team;
• Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities;
• Review monthly boutique performance and Farfetch profitability;
• Conduct regular business reviews internally and with boutiques;
• Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
• Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.

• A professional with commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact is mandatory;
• Able to easily build relationships with the different players of the business;
• Skilled in sales/negotiation techniques and strong analytical ability;
• Well organized and proactive, with the ability to handle multiple tasks at a fast pace;
• Excellent in prioritization and timing;
• Skilled in Excel (pivots) and use of data tools to obtain and/or assess analytical information;
• A good communicator and able to articulate ideas verbally and written;
• Fluent in both written and verbal in at least two languages, English being mandatory;
• An individual with international work experiences a plus.