Operations Supervisor

Job Description

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Book, plan, schedule and create work orders for preventive maintenance, repairs, start-up, warranty, and modernization

• Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention

• Create and review preventive maintenance analytics reports to maximize technician efficiencies

• Present operational metrics to leadership quarterly and annually

• Dispatch technicians to service calls while ensuring scope of work and time requirements are well communicated

• Train technicians on utilization of tech device apps in the field

• Meet with customers to train, discuss and review customer portal

• Co-host or host technician safety training and update technicians on new safety procedures

• Assist leadership in driving on time, within budget completion of service jobs

• Meet weekly, monthly and quarterly invoicing and receivable deliverables

• Assist leadership with the resolution of customer billing disputes

• Procure parts for scheduled maintenance, repairs and emergency service calls

• Proactively monitor, pursue and sell field service repair opportunities in an effort to ensure pull through revenue goals are met

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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