Account Executive (France)

Job Description

Are you passionate about securing new business and creating meaningful connections? Do you strive to work with an extraordinary customer reference base? Are you a bright and intelligent thinker, able to manoeuvre a ‘Challenger sale’ campaign to closure? Do you have a passion & desire to work with the world’s largest brands? Do you excel at exceeding your quota? If so, then LivePerson is looking for you!

LivePerson is currently seeking a creative and talented professional to join our team as an Enterprise Account Executive based in Paris, France. The Account Executive forms the arrow head behind which LivePerson places a great deal of support. In return it is your responsibility to go out & secure new logo expansion for LivePerson.

Over the next three years, we want to massively shift the 268BN analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable the consumer to get back their time and have a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience. We need to deliver the highest quality consumer experience whether it be by a live or artificial agent, powered by IBM and other cognitive partners as well as vertical consumer facing bot plays, whether it be through the brand’s mobile, web, or digital properties or through our distribution partners like Apple, Facebook, Google, Amazon, and Line.

The successful candidate has an opportunity to join a highly successful team within a fast-paced, highly successful organisation. The team you have the opportunity to join has exceeded quota since 2014 and is on track to repeat this in 2019. Do you want to be part of this team?

At LivePerson we are obsessed over the customer! If you would like to be part of us you should follow our principles:

• We must be experts: Your consulting skills are the key to be a successful AE
• Pipeline generation (working with internal & external stakeholders to design & deliver sales campaign to drive $ value pipeline)
• Partner ecosystem (working with 3rd party partners to accelerate time to signature &/or contract value)
• Conversational Commerce (defining ROI with target list prospects & inspiring them to proceed)
• We maintain high standards: Very good Account Management skills are a must
• MEDDICC (qualification & management of opportunities using the MEDDICC methodology)
• Deal closing (Managing internal & external stakeholders to successful signature & authorisation of contract)
• Commercial Management/Contracting (Commercials, term, payment schedule & T&C's)
• We work through adversity: Project/Programme Management
• Understand & can convey the benefits of the LivePerson project methodology & secure stakeholder agreement to follow
• Consulting & informing the CP & account team about the project progress & risks prior to handover
• We are system thinkers: Operational Excellence
• Operational Performance Management (exceeding Customer Success measures)
• LiveEngage Platform Performance (driving Cst Sx outcomes)
• LiveEngage integration with cst operations (shaping the role of mess. alongside voice & chat)
• We are data-driven and test & learn: Technical
• Tech overview of LiveEngage Platform (High level influencing of client tech solution)
• LiveEngage Platform/Portfolio solutions (influencing LP product development)
• Repeatable models for client deployment (estimate & plan & deliverables)

What will you need for success?

Your LivePerson team will help you, and We learn from mistakes, but you do need a few bits of experience just to help you along the way;

• Consistent proven track record of success and achievement at Enterprise sales within a SaaS organisation
• Proven ability to close new business – quota attainment on a regular basis
• 10+ years field sales experience
• 5+ years selling complex enterprise software solutions
• Ability to challenge a brands thinking
• Native French language skills

We care about you.

LivePerson works hard to create a positive employee experience, your life outside of the office is important to us. We support our teams with great benefits, like pension plans, medical and dental plans, paid maternity and paternity leave, and a competitive paid 28 days vacation program that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace. And - our Christmas parties are a blast!

Growing and maintaining our inclusive and diverse team matters to us.

We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and are empowered for success — every day. We have also been part of the London Pride parade, an annual LGBT festival, to advocate diversity, and we are sponsors of the “Lesbians who Tech & Allies” Summit in London.

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, or marital status.

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