Chief Operating Officer

Job Description

Position Purpose: Oversee all health plan operations, procurement opportunities, new product implementations and complex initiatives for business development utilizing cross-functional business units and corporate teams to meet business unit and corporate strategic objectives

Partner with multiple stakeholders and business unit leadership to establish strategic visions, operational objectives, and policies and procedures ensuring compliance with state contracts, related laws, regulations and executive orders

Develop, execute, and communicate to all stakeholders annual plans for membership growth initiatives

Develop and implement key metrics and performance standards across the organization to review past, current and future performance of business unit

Monitor and report on achievement of committed action plans to senior management

Direct the development and implementation of operational work processes and systems with oversight for multiple departments within the business unit, including call center operational services

Oversee operational budget, revenue targets and profit and loss

Lead and oversee new business implementation and reprocurement activities for all products and complex projects, including RFP responses

Evaluate program opportunities and recommendations for effectiveness and ROI

Perform duties as senior liaison between the business unit, corporate and external stakeholders

Oversee preliminary discovery, due diligence for potential liabilities, internal control weaknesses and financial integrity