Business Customer Support Specialist

Job Description

ABOUT THE TEAM Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices. We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!). ABOUT THE ROLE We're looking for a Business Customer Support Specialist to join our Business Customer Support team in our Krakow office. What you will be doing: Providing our Revolut for Business users with outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service Providing excellent customer service via our web-based live chat and e-mail Representing Revolut online at all times Collaborating with Customer Success Managers, Business Development, Onboarding and Engagement teams. WHAT YOU'LL NEED Bachelor's degree or equivalent Having Customer Support experience would be an asset You have flawless English language ability, knowledge of other languages is a plus Strong writing skills and great numeracy and IT skills An ability to learn quickly and get up to speed on all aspects of the business product You are naturally personable and are quick to build a rapport You have great customer empathy and can guide and reassure the customers, whilst always acting with integrity You are comfortable working in a fast-paced, target-driven environment. A LITTLE ABOUT US We believe that there are better ways for people to control their money. Easier, fairer ways. Revolut started in 2015 with fee-free card transactions abroad. We’ve since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading. We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter. And we’re only just getting started. Come and help Revolut build the world’s first truly global bank. WHAT WE ARE LOOKING FOR From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits. You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems. You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’. You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money. THE BENEFITS • Competitive salary • Excellent training and guidance from our team. • Roll with a free Revolut Metal subscription • Life insurance • Private medical care • Multisport card • Don’t panic about cooking: get free dinners • Stay refreshed: get juice, tea, coffee and soft drinks on tap Apply for this job