Service Provider Compliance Manager

Job Description

The License Compliance Manager will be responsible for managing all aspects of software license compliance reviews of VMware’s customers within Commercial & Enterprise Accounts. This vibrant and dynamic role entails working closely with internal teams, third-party audit firms and customers to determine if the VMware customer is in compliance with the terms and conditions of its VMware agreement(s), pricing and licensing. The candidate will prospect targets from multi data sources and collaborate with Field Sales to identify who to target and when. Once an account plan is created for targets, the candidate will pass target details to Research and Analysis team to create a compliance package. This role interfaces with customers to resolve compliance issues and ensures proper compensation to VMware while preserving the customer relationship. This role is demanding, requiring you to work with multiple stakeholders and negotiate with customers. The candidate should possess creative thinking and analytical skills that are service-oriented. The License Compliance Manager needs to be detail-oriented and have good communication skills as they will be required to work closely with international teams.

VMware is a rapidly growing global company with the opportunity for many exciting challenges. You must have the desire and ability to work in a dynamic and fast-paced environment in order to be successful in this role.

Primary Responsibilities

• Strategize, build and manage the prospecting list for Commercial and Enterprise audits

• Manage end-to-end License Compliance reviews which includes managing third-party audit firms and working extensively with many of VMware’s business teams such as Field Sales, Sales Operations, Finance, Legal and Global Support Renewals

• Interpret complex license and maintenance agreements

• Reviewing audit data with auditors and customers and finalize license position

• Update databases specific to designated key performance indicators and complete monthly reporting requirements

• Determine scope of reviews

• Maintain a consistent pipeline of reviews to achieve quarterly goals

• Close engagements ensuring proper compensation to VMware while preserving customer and field relationships

• First point of contact for escalated customer queries

• Analyze license purchase and deployment data

• Key resource for Legal and Sales for contract negotiations relating to audit provisions. This support requires on-call availability during quarter ends

• Participate in projects to document and improve processes and add to the licensing knowledgebase

• Obtain a thorough understanding of VMware products, market and business environment

• Partner with global engagement managers and support team

Primary Qualifications

• B.A. or B.S. in Business Administration, Accounting, Law, Economics, or Finance required (other majors OK with requisite experience)

• MBA, CPA or other relevant advanced degree or certification preferred

• The ideal candidate will possess a minimum of five years of experience managing license compliance audits and building best practices and advising stakeholders on processes in a license compliance, audit, legal or sales function

· High level of independence and resilience

· Strong analytical, research and problem-solving skills required; attentiveness to detail.

· Ability to work independently in a dynamic fast-paced environment

· A confident and assertive demeanor with a proven track record of exceeding goals

· Good presentation, written and verbal communication skills required; experience working with senior management and customers

· Strong understanding of software license agreements with specific experience and proven ability to comprehend and interpret complex licensing

· Proficiency using Excel, PowerPoint, Word and SharePoint

· Knowledge of Quickbase, Oracle EBS, Salesforce preferred

· Moderate travel required

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.