Senior Associate, Lockbox Operations - New Orleans, LA

Job Description

Place St Charles (37701), United States of America, New Orleans, Louisiana

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Lockbox Operations - New Orleans, LA

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank. This team’s scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Enterprise Payments and Treasury Operations (EPTO) team.

The EPTO team manages all of the inbound and outbound payments for the commercial bank. Our work can range from processing Wires to ACH to disbursements as well as transactions for our clients’ treasury products. The team is currently growing and searching for a Sr. Associate in Lockbox Operations.

As a Sr. Associate within the Commercial Bank’s Payment Operations organization, you will be responsible for the daily leadership and oversight of the New Orleans Lockbox processing team. This team supports the sorting, opening, scanning and re-associations of daily mailed deposits and payments for Commercial Clients. You will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role, you will have the opportunity to develop strategies in a fast-paced environment.

Duties and Responsibilities:

• Responsible for leadership of associates
• Works with partner groups within Technology, Implementations, Treasury Management, Risk and Compliance group to drive process change and problem solve projection issues
• Analyzes and evaluates operational procedures
• Recommends and implements modifications to improve processing quality and efficiency
• Ability to work in a rapidly changing environment where priorities may shift immediately
• Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale
• Acts to ensure all service levels are met/exceeded
• Assists operations in executing department’s business continuity tasks during Disaster Recovery
• Compiles operations metrics for the Monthly Business Review
• Performs periodic self-audits to ensure adherence with internal and external procedures/regulatory requirements

Basic Qualifications:

• Bachelor’s Degree or Military Experience
• At least 1 year of people management experience
• At least 1 year of Banking Operations experience

Preferred Qualifications:

• At least 3 years of experience in Lockbox Operations
• At least 1 year of experience with LEAN
• At least 1 year of experience with Six Sigma management methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).