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Client Enablement Specialist/Dedicated Admin

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The Client Enablement Specialist is dedicated to a specific client for the main purpose of supporting the client’s global meetings and event management strategy. This dedicated resource is expected to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationship. This is accomplished by meeting or exceeding specific deliverables including, but not limited to, oversight of day to day operations as it relates to Cvent technology and ongoing analysis of the client’s account with the goal of providing recommendations for efficiencies.

· Global account oversight and ownership

· Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption

· Conduct strategic regularly scheduled business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives

· Create and maintain a mutual Success Plan to drive long-term success for the client’s global program

· Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing

· Act as Client’s advisor regarding technology solutions, features, and functionality

· Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales partners

· Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain client’s account configuration as part of overall system administrator duties

· Provide business intelligence through creation and analysis of cross-meeting reporting to provide recommendations for changes that can be made to support client objectives

· Design, coordinate, and conduct user training on client’s meetings and events program as it relates to Cvent technology

· Act as Client’s advocate within Cvent’s management and technology groups by managing activities and liaising between the client and the various Cvent departments including Technology, Sales, and Client Services

· Present solutions

· Work flexible hours to support a global account / team (this may sometimes include other work outside the standard workday or on weekends or conference calls)

· Other duties as assigned

Qualifications

· 5+ years meetings industry experience, pharmaceutical industry preferred

· 2+ years meeting technology software experience preferred (Cvent, Starcite, eTouches)

· Understands the use of web-based applications and database concepts (for reporting purposes)

· General understanding of meeting-related business processes

· Strong sense of accountability; resourcefulness in identifying a problem or process improvement and following through to implement

· Strong organizational & time management skills with the ability to manage multiple responsibilities while maintaining high quality standards

· Strong communication skills through all mediums with a proven ability to build and maintain relationships (for all levels of an organization, including executives)

· Proven analytical skills with consistent high attention to detail; accuracy in spelling and grammar

· Personal integrity, initiative

· Leadership qualities

· Proficiency with MS Office suite of products (PowerPoint, Word, Outlook, Excel)

· Ability to work as part of a team in a demanding environment

· Proven ability to operate in a fast-paced corporate organization

· University Degree or equivalent corporate experience

· Experience using Salesforce.com, web conferencing software, HTML and CSS are a plus

· Ability to travel up to 10%

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace