SCC Network Enablement Lead (NEL) Job

Job Description

Requisition ID: 229100
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Title: SCC Network Enablement Lead (NEL)

Department: CVO, Network Enablement – Supply Chain

Location: Pittsburgh Office

Reports To: Senior Manager – NAMER SCC Enablement

FLSA Status: Exempt

Company Overview

SAP Ariba is the global leader in business commerce networks, supporting more than $1Trillion dollars in yearly trade between 2 million connected companies. Ariba is transforming the way the world conducts business and is poised for strong continued growth with its innovation around the commerce graph. Every day, SAP Ariba helps companies collaborate with trading partners to run end-to-end processes of Sourcing, Procurement, Accounts Payable and Supply Chain, helping them to manage spend, cut costs, reduce risk, gain operational efficiency, and grow revenue. This collaboration is enabled through a cloud-based community where companies can buy, sell, and manage their extended Supply Chain.

Job Description Overview

The Network Enablement Lead (NEL) will manage multiple customers who have purchased SAP Ariba’s Supply Chain Collaboration solution and will assist those customers enable their suppliers on the SAP Ariba Network. As part of the Supplier Enablement subscription, the NEL will help deliver on an enablement strategy to reach the maximum ROI, and will manage the buyer and supplier interactions to ensure overall success and satisfaction. The NEL will demonstrate the ability to effectively manage challenging projects deploying complex global supply chain transactions.

Duties and Responsibilities

The Network Enablement Lead drives the following activities related to buyer-supplier relationships on the Ariba Network:

• Maintains strong customer focus (internal/external) at all times.
• Interacts with both buyer and supplier customers providing education and training on the value of the Ariba Network, new technology and enhancements to technology.
• Serves as an Ariba Network knowledge expert and communicates SCC opportunities to bring business-impacting value to customers.
• Facilitates reporting to customers (internal/external) regarding progress on project initiatives.
• Appropriately identifies issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate.
• Accountable for executing against the project timeline while meeting customer goals and objectives.
• Holds ultimate responsibility for customer satisfaction on assigned projects.

The Network Enablement Lead is expected to perform duties with a high degree of professionalism as well as continuously grow knowledge as it relates to our business in the following ways:

• Understands and complies with work instructions, process documents and technology tools and ensures internal systems and tools are current.
• Actively identifies, contributes to and facilitates continuous improvement and best practice efforts, both internally and externally.
• Builds and maintains relationships with other parts of the organization where partnerships can be beneficial in improving customer relationship, assisting with technology enhancements and overall improvement of delivery services.
• Understands how to create, plan, and execute meetings (internal/external) which drive results.
• Understands and tracks customer performance against the internal metrics that are outlined by SAP Ariba leadership; takes appropriate actions where needed to meet company MBO’s.

Basic Minimum Qualifications

• Four (4) years previous experience in Account Management, Technology Project Management or similar role
• 2 years (2) of Supply Chain, Procurement, and/or Accounts Payable Experience
• 2 years (2) of Enterprise Business Applications Experience
• Proficiency in Microsoft Office applications (specifically, Excel)
• Must be able to travel ~20%

Preferred Qualifications

• Program and customer relationship management experience
• Knowledge of Ariba solutions/services
• Understanding of AP and Procurement processes and Buyer/Supplier interfaces
• Experience with supply chain management principals and processes
• Knowledge of Enterprise Business Applications
• Experience preparing and delivering analyses and presentations
• Bachelor’s Degree Preferred
• Experience in B2B ecommerce, especially in direct materials
• Excellent presentation, written and verbal communication skills
• Works well under the pressures of time and uncertainty
• Pro-active work ethic and strong initiative
• Detail oriented with strong problem solving and analytical skills
• Experience in end-user training and change management a plus
• Ability to multi-task and set priorities
• Industry experience in HighTech, Pharma, CPG, Automotive

SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization. Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make.

What exactly does #BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.

To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment.

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: C [email protected] ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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