Go to Market Operations Analyst

Job Description

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Product team advocates for our users and our business, setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale globally, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world in team that always focuses on we, not I, and creates delightful products that are worthy of trust.

Role Description

Dropbox is looking for an extraordinarily motivated Go To Market Operations Analyst to help our Self Serve Assist team reimagine our tools and processes. Working closely with our IT, Sales, Marketing, Security, and Legal partners, you will focus on implementing scalable processes and tools to help drive productivity as well as the company’s growth. This role will also ensure long term stickiness and relevance, and extraction of ROI, from the tools & systems improvements we make available to our global marketing and sales teams.

Past projects have included:

• Overseeing the selection of and transition to a new sales productivity tool, coordinating the launch for ~200 Dropbox salespeople
• Optimizing Dropbox’s sales system processes via multiple smaller improvements and multi-quarter, cross-functional projects
• Being responsible for the roadmap of updates to Dropbox’s SMB toolset, including Salesforce, Outreach, SnapEngage, etc
• Optimizing system crediting logic based on the requirements defined in our rules of engagement with various Dropbox sales teams

Responsibilities

• You will own the vision for Marketing and Sales technologies for your domain and ensure that it aligns with the overall product and company vision
• You will partner with Marketing, Sales, and IT (owns the technology stack including Salesforce.com) to build in-depth knowledge of our Go-to-Market systems landscape & business processes to better utilize our current tools and identify key opportunities for improvements
• You will support a team of Dropbox program managers and a large, globally scaled outsourced vendor
• You will collect requirements, formulate business cases, and assist with prioritization and feedback collection
• You will assist with project scoping, business analysis, and business testing beginning from ideation to execution
• You will represent the needs of the SMB teams in cross-functional process and project work

Requirements

• 5+ years of previous Product Manager, Agile Product Owner, Business Owner, or Business Analyst experience specifically in the areas of marketing systems or related environments
• Experience with sales and marketing systems, customer relationship management tools, and related systems
• Experience in developing and/or executing sales and marketing technology programs, with experience around needs assessment and systems rollout in the sales and marketing space
• Strong aptitude for marketing & sales methodologies, processes & project management
• Excellent interpersonal skills with an ability to work at all levels of the organization
• Ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs, and resolutions
• Prior experience in Agile/sprint development workflows preferred
• Self-starter that thrives in ambiguity and a rapidly evolving business landscape
• Intellectual curiosity, ability to roll sleeves up and get work done

Benefits and Perks

• 100% company paid individual medical, dental, & vision insurance coverage
• 401k + company match
• Market competitive total compensation package
• Free Dropbox space for your friends and family
• Wellness Reimbursement
• Generous vacation policy
• 10 company paid holidays
• Volunteer time off
• Company sponsored tech talks (technology and other relevant professional topics)

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).