Shared Services Support Specialist

Job Description

Shared Services Support Specialist
Cincinnati, OH
Job Summary
The Shared Services Support Specialist (Payroll) analyzes and completes the configuration of clients and clients’ employees in Paycor’s software platform, meeting high standards for timeliness and accuracy. He/she works closely with the account’s Implementation Consultant, Project Manager, Data Team Associates, and Balance Entry Associates to meet organizational commitments to each client’s specific needs and implementation timeline.
Essential Duties and Responsibilities

• Maintain in-depth knowledge of Paycor’s products, features and usage
• Coordinate with the Implementation Consultant and/or Data Team, as required, to verify receipt of all necessary information and forms from the client
• Review new account setups by Front End associates (Implementation Consultants and/or Project Managers) and identify any errors which need to be corrected
• Maintain clear and concise documentation of the errors identified and collaborate with necessary internal parties to aid in resolution
• Validate that all services requested by the client and documented in the sales agreement are included in the account setup
• Record and maintain account status in Paycor’s project management software and client account setup portals
• Work requested overtime hours, which also include weekends, during peak volumes
• Other duties, as assigned

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• High school graduate or equivalent (Required)
• Intermediate to advanced MS office skills (Required)
• Sharp attention to detail and data entry skills (Required)
• Prior payroll and local tax experience (Preferred)
• Prior customer service experience (Preferred)
• Post high school education (Preferred)
• Ability to work quickly and accurately in a fast-paced team environment
• Excellent time-management, communication, and organization skills
• High level of personal accountability and team engagement
• Willing and able to work overtime, as needed