Technical Support Supervisor

Job Description

About CenturyLink
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Centurylink is seeking a Technical Support Supervisor to lead a team of contact center representatives for our high-speed internet services. This position will lead, coach and motivate a team 18-25 to consistently meet and/or exceed daily, weekly and monthly contact center objectives.

• Clearly communicate contact center and company expectations
• Evaluate individual and team performance and provide meaningful feedback
• Conduct regular team meetings to enhance teamwork and communicate process and procedure updates
• Plan, execute and finalize assigned projects
• Successfully manage competing priorities
• Perform Quality Assurance Observations for team members and provide feedback

• Mid-level Supervisor typically with 4-5 years of experience
• Experience in coaching, motivating and leading employees to meet the needs of customers
• Strong verbal, written and interpersonal communication skills
• Knowledge of various computer operating systems, primarily Window and iOS
• Ability to analyze and reconcile data of a complex nature from multiple sources
• Multi-tasking experience in a fast-paced environment; completing work tasks with speed and accuracy
• Supervisor experience in Customer Service, Help Desk, or Tier 1 support environments are a plus
• Preferably a background in telecommunications, internet applications, cellular, and/or satellite technology

Alternate Location: US-Utah-Midvale

Requisition # : 216666

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.