Community Manager - London, UK

Job Description

Quizlet’s mission is to help students (and their teachers) practice and master whatever they are learning. Every month more than 50 million active learners from 130 countries practice and master more than 300 million study sets on every conceivable topic and subject. We are developing new learning experiences by modeling how students learn and drawing upon knowledge acquisition, retention, and pedagogy in cognitive science. We are always seeking to help students master any subject by optimizing study efficiency and engagement. Quizlet is a leading company in consumer learning technology with proven traction and huge growth ahead. Our business model is robust with two strong revenue streams — advertisements and paid subscriptions. Our ads business allows us to offer amazing study tools to millions of students around the globe for free. And our premium subscriptions give students and teachers the ability to create custom content and access learning analytics tools. Come and help us scale one of the fastest growing and highest quality consumer learning brands, and develop innovative simple-to-use study tools that help students everywhere. Quizlet is located in San Francisco, CA and Denver CO. and our London team is our first outside the United States. The Role As Quizlet’s first community manager outside the USA, you’ll be responsible for developing and maintaining relationships with key groups of Quizlet users, teachers and communities with an active interest in education. These could include: teacher meet-ups and groups, students, parents, and administrators across a range of organizations including: schools, academies, FE colleges, universities, and multiple other groups who love Quizlet. Reporting to the UK Country Manager, and working collaboratively with teams in both London and the USA, you’ll be responsible for developing and implementing the strategy to engage with these groups to increase adoption of Quizlet. You will seek to understand and support our users, and help shape the direction of the product through clear and concrete feedback from focus groups, surveys and meetups. In addition, you will create content across a variety of mediums, with an end goal of engaging and inspiring our users. One day you might be writing emails to our teacher community, while another might find you leading a video project for FAQs or a new product launch. You will bring a passion for working with the education community and thrive working in a fast paced, dynamic startup environment. You will be a self-starter with the ambition of bringing on as many users to the platform as possible.

Required Qualifications

• 3+ years experience in community management, education, or similar.
• Excellent written and verbal communication with the ability to craft content for multiple audiences and on digital platforms.
• Experience managing surveys, running focus groups, and facilitating feedback sessions
• A go-getter with lots of enthusiasm
• Please note that all candidates will need to undertake a DBS Check
• You must be eligible to work in the UK

Preferred Qualifications

• Proven ability to work cross-functionally, collaborate, influence and work as part of a small team.
• Appreciation for the educational goals of children and how teachers can support those goals using technology
• A passion for empowering our teacher community

We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. Quizlet is always looking for amazing folks that believe in our mission and can contribute to our team in various ways - not merely candidates that fit a certain mold. Quizlet's Team Culture We are here to make education better and more accessible. We strive to improve the lives of students and teachers at every stage and in every setting. We have a bias for action, take initiative, and hustle to deliver results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do. We sweat the details and take personal accountability and pride in anything that carries the Quizlet name. We speak up, jump in and work with each other to fix problems, and never say "that's not my job." We treat each other with honesty and respect, encourage vigorous debate, and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company. Quizlet’s success as an online learning community depends on a strong commitment to diversity, equity and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us! Apply for this job