HR Operations Manager

Job Description

The primary purpose of the role is to lead and manage a team in providing transactional and inquiry services to HR functional teams (HRBP, Talent Acquisition, C&B and L&D), internal stakeholders as well as to employees. The focus is to maximize business performance by centrally manage HR transactional work and inquiries and providing employees with all the information and services they need through mobile capability, self-service functionality, streamlined processes and professional customer support. This role is the major adviser on efficiency improvement of all HR related processes. The individual is also one of the primary contacts for the Global HR Operations partners, HR functional partners, Technology, Payroll and Workforce Management on all HR related processes standardization, policies alignment and implementation, systems design, planning and implementation.#LI-MC1
Responsibilities :

• Lead and manage the team in delivering professional and efficient HR transactional & inquiry services to support HR business functions, stakeholders as well as employees.
• Partner with internal and external stakeholders to constantly review and improve the efficiencies of existing HR processes; automate, standardize and align with enterprise approach where possible.
• Constantly review and ensure the best self-service experience for employees and maintain the most up-to-date knowledge articles library in the corporate HR portal – DtoolsHR.
• Manage and ensure the service quality of the HR operations hotline in terms of both system and customer service performance.
• Analyze data from ServiceNow and to make recommendation on enhancing the information and services provided to employees.
• Manage, coach and provide development opportunities for the team members.

Basic Qualifications :

• Bachelor degree in HR Management, Business Administration or related discipline
• 8 - 10 years in related field including 5 years supervisory/leadership experience and relevant work experience in shared services or related operations
• Knowledge of HR shared services operations preferred
• Experience in leading HR business functions with good understanding of local legislation requirement
• Excellent project management, presentation and influencing skill
• High integrity and respect for confidentiality
• Excellent command in Microsoft Office applications
• Detail oriented and control conscious
• Knowledge of SAP, ServiceNow and/or Kronos an advantage
• Fluent in English, Cantonese and Putonghua

Additional Information :
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