Business Systems Analyst I

Job Description

J.P. Morgan is a leading global financial services firm, established over 200 years ago:
We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
We have assets of $2.5 trillion and operations worldwide
We operate in more than 100 markets.
We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries. They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

Description

Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers across a suite of consumer banking products. The BSA on the Email Build team will manage all aspects of an email build and deployment for the Marketing Channel Services team (MCS), including, but not limited to, scripting dynamic content into an existing HTML file, segmentation of customer lists based on campaign requirements and deploying those campaigns from Epsilon’s Harmony platform in a self-service environment. In addition, this position requires experience with campaign and timeline management, creative development oversight, collaboration with agencies/vendors, measuring and reporting key metrics for email campaigns, and process adherence through the established workflow.

Specific Responsibilities Include:

• Meeting with your stakeholders within the department and internal/external agencies, this role will assist in the gathering of requirements, providing analysis of the path forward – and develop and execute against those final requirements.
• Working with those stakeholders – you will build out the email campaigns – from start to finish – on the deployment platforms – deploying these marketing and servicing emails to our customers according to schedule.
• Troubleshoot rendering issues with the HTML when the campaign moves into the build phase – identify issues and work on a resolution.
• Utilizing the self-serve platforms, segment customer lists on per campaign basis based on the specified requirements.
• Conduct day-to-day activities with other departments and business counterparts within Marketing, List Management and other stakeholder groups to execute and implement email campaigns.
• Share the responsibility of performing QC on the team’s work in a timely fashion.
• Adhere to and promote our existing quality controls.

Requirements

• Graduate, preferably in Information Systems, Business, Marketing or related-field.
• 3-5 years practical experience with HTML and CSS – experience in creating HTML emails is preferred.
• Basic understanding of PHP and JavaScript.
• Familiarity with both QA and QC in a digital / development environment.
• Previous experience in a self-serve model for deploying email campaigns is preferred. Candidates with experience on Epsilon and / or Acxiom platforms will be prioritized over the rest of the field.
• Familiarity with Email Delivery and Campaign Management.
• Proven ability to take initiative and influence others - achieving results in a matrix organization.
• Strong interpersonal skills and an ability to build collaborative relationships.
• Good written and verbal communications skills.
• Good time management skills.
• Good listening skills.
• Detail-oriented, with the ability to multi-task and prioritize based on changing requirements.
• Self-starter with a strong initiative .

• Meeting with your stakeholders within the department and internal/external agencies, this role will assist in the gathering of requirements, providing analysis of the path forward – and develop and execute against those final requirements.
• Working with those stakeholders – you will build out the email campaigns – from start to finish – on the deployment platforms – deploying these marketing and servicing emails to our customers according to schedule.
• Troubleshoot rendering issues with the HTML when the campaign moves into the build phase – identify issues and work on a resolution.
• Utilizing the self-serve platforms, segment customer lists on per campaign basis based on the specified requirements.
• Conduct day-to-day activities with other departments and business counterparts within Marketing, List Management and other stakeholder groups to execute and implement email campaigns.
• Share the responsibility of performing QC on the team’s work in a timely fashion.
• Adhere to and promote our existing quality controls.