Senior Systems Analyst, Salesforce Platform

Job Description

Location: San Francisco, CA

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

We are looking for an experienced Senior Systems Analyst with strong expertise in the Salesforce platform to lead and drive capabilities for our Sales, Marketing and Support (SMS) Engineering team in IT. A passion for engineering practices like product quality, CI/CD and agile adoption, is a must, from day one. This Senior Systems Analyst will report to the Manager of SMS for our Enterprise Applications and Architecture team.

We have an aggressive portfolio of brand new world class implementations like SFDC Sales and Service Cloud. The successful candidate will have significant previous experience in Engineering for Sales, Marketing and Support roles in rapidly growing environments, and a long track record of buy vs build decisions.

The growing Enterprise Applications and Architecture (EAA) team is based in San Francisco, CA, with global presence in other offices.

What you’ll be doing (ie. job duties):

• Translate detailed business requirements into implementable features on Salesforce/Force.com platform
• Hands-on configuration on Service and Sales clouds with ownership of quality and User Acceptance Testing
• Test, Debug and fix feature bugs across configuration, Apex code, Process Builder, Triggers, etc. with a deep understanding of Lightning components.
• Own Test Plans for defined features and develop unit, integrated and user acceptance testing scripts.
• Reproduce and fix production issues depending on the severity and own the deployment of the changes from Dev - STG to Production.
• Responsible for input into all engineering practices for their area- Product Quality, CI/CD, Automated Testing, Integration Testing
• Complete Platform Ownership: Management of Technical Debt and Platform Life Cycles for Salesforce and other platforms
• Balance needs for functional and non-functional requirements (availability scalability, supportability, security, interoperability, etc.)

What we look for in you (ie. job requirements):

• Translate detailed business requirements into implementable features on Salesforce/Force.com platform
• Hands-on configuration on Service and Sales clouds with ownership of quality and User Acceptance Testing
• Test, Debug and fix feature bugs across configuration, Apex code, Process Builder, Triggers, etc. with a deep understanding of Lightning components.
• Own Test Plans for defined features and develop unit, integrated and user acceptance testing scripts.
• Reproduce and fix production issues depending on the severity and own the deployment of the changes from Dev - STG to Production.
• Responsible for input into all engineering practices for their area- Product Quality, CI/CD, Automated Testing, Integration Testing
• Complete Platform Ownership: Management of Technical Debt and Platform Life Cycles for Salesforce and other platforms
• Balance needs for functional and non-functional requirements (availability scalability, supportability, security, interoperability, etc.)

Nice to haves:

• 5+ years experience with the above
• Past experience with global platform implementations - SFDC, Marketo, and their integrations via Mulesoft
• Clear communication and orchestration of technical resources
• Working knowledge of Jira, Jenkins, GitHub and overall Devops experience
• Hands-on experience with Agile and breaking down epics into user stories
• Hands-on experience writing user stories with acceptance criteria
• Demonstrated ability to create order out of chaos, with minimal oversight
• Expert knowledge of Google Docs, Google Slides, Google Sheets, Wiki’s.

Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer and to review all of our job postings to minimize biased language. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco’s Fair Chance Ordinance and similar local laws.

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