Senior Product Manager - 2103

Job Description

SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

Where do you fit?

SugarCRM is looking for a talented, energetic and driven individual contributor to join our team as a Senior Product Manager on our Marketing Automation team, in our Atlanta office. Product Management is a highly visible function at Sugar. Our Product Managers help determine what products to build, ensure that those products get made, and report back on how users respond. Unlike some organizations, Product Management at Sugar contains elements of strategy, tactical execution, and product lifecycle management. Product Managers work cross functionally and do whatever it takes to ship great products. They are product experts and care deeply about the success of the products they manage.

Impact you will make in the role:

At SugarCRM Product Managers are responsible for the following:

• Developing market insights to guide product development
• Identifying customer objectives that require solutions
• Crafting product strategy
• Developing and articulating the roadmap for your product area
• Product launch and execution planning
• Product line performance management
• Product life cycle management

What you need to succeed:

• 5-7+ years of Product Management experience
• BS/BA required
• Strong oral and written communication skills are required
• Top notch presentation skills are expected
• Knowledge and experience in agile software development processes are required
• A technical background will be an asset
• Proven track record for developing, managing, and launching large-scale web-based software products is preferred
• Domain knowledge in marketing automation or sales automation markets is preferred
• Demonstrated ability to formulate strategy and then translate it into tactical execution plans
• Your ability to prioritize among competing opportunities, balance customer needs with business priorities and available resources, while articulating the rationale behind decisions will be tested
• You are empathetic and recognize that it takes great teams to build great products
• You value unique perspectives brought by diverse backgrounds and experiences knowing that a broad range of ideas and perspectives help create the best possible products
• Self-starter with an entrepreneurial drive and demonstrated ability to deliver in a fast-paced, dynamic environment
• You are a team player with the ability to coordinate people and activities across multiple functional areas. You love driving action across organizations

Location: Atlanta, GA

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

• Competitive salaries
• Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) match
• Unlimited paid time off policy
• Health/Wellness: Quarterly chair massages, Wellness Reimbursement, and Workforce Fitness Program
• Career & Personal Development Program – multi-platform
• Regular social events and birthday celebrations (yes, sweet treats are a big deal at SugarCRM)
• Ownership is the greatest self-identity at SugarCRM - you are making an impact now
• We are a merit-based company - many opportunities to learn, excel and grow your career
• Learn more on LinkedIn and Twitter @LifeAtSugar

Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.