Business Operations Manager

Job Description

Who we are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

At KeepTruckin, we see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company and recognized by Glassdoor as a “Best Place to Work” in 2019.

We are looking for people from all backgrounds who want to make an impact on the millions of drivers who keep our world moving. Together, we laugh hard, snack harder and work together to drive innovation at the intersection of tech and transportation.

About the Job:

Business Operations at KeepTruckin is a highly cross-functional group that is responsible for our go-to-market playbooks and ensuring that we are hitting our growth targets for all our core businesses. These playbooks involve every step of our funnel including who we sell to, how we sell to them, and what we are selling to them. Our Business Operations team is maniacal about and energized by the challenge of getting their hands dirty in any problem across sales, marketing, and customer success, and finding ways to help us scale faster and more efficiently. They are also low-ego and love to collaborate with these other stakeholders to drive alignment and execution. Examples of major challenges Business Operations faces are launching new markets, experimenting with new sales and marketing motions, and recommending areas where we should invest more or less.

Business Operations Managers will be tightly aligned to the growth objectives of critical parts of our business and be responsible for building and rebuilding our go-to-market funnels, motions, and playbooks, and executing on their recommendations in collaboration with the other functional owners like sales, marketing, and customer success.

Responsibilities:

• Make and deliver recommendations on key strategic questions and initiatives, even when there is incomplete data or insufficient time to drive an analysis through to conclusion
• Identify both proactive (forward looking, your own initiatives) and reactive (fulfilling requests from other stakeholders) initiatives, and ensure they are appropriately prioritized and staffed
• Ensure that even at KeepTruckin’s fast pace, all major stakeholders are equipped with the research and findings required to execute on their major initiatives and quarterly / annual objectives
• Collaborate cross-functionally with sales, marketing, finance, product, business operations, and other parts of the business to acquire the right data and context for strategic analysis and new initiative execution
• Develop a holistic understanding of the various components of KeepTruckin’s business and be able to apply the multidisciplinary thinking to all your analysis and execution

Qualifications:

• 3+ years of experience in high-growth technology companies in go-to-market functions like sales, marketing, customer success, and operations
• 3+ years of experience in management or strategy consulting, finance, or other analytically and strategically rigorous fields that require fast ramp-up and strong intuition around businesses
• Experience working on cross-functional projects with various stakeholders and a demonstrated expertise in managing such projects
• Strong intuition and ability around working with and drawing conclusions from data, and competency with Excel and other basic analytical tools
• BA/BS/MS and MBA from leading institutions
• Able to work in ambiguous environments under tight and unpredictable timelines
• Ability to navigate through large companies and build and nurture relationships with all kinds of leaders and teams

As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to; race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.