Specialist, Sales Operations (Japanese Speaking)

Job Description

Job Title

Specialist, Sales Operations
Location: Dalian, China
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Specialist, Sales Operations on our Deal registration team in Dalian, China.
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Key Responsibilities

The Sales Operations Specialist will be located in Dalian, China and support the South Asia market with responsibilities for processing partner deal registration requests and rendering a decision to approve or deny the requests within established timeframe / Service Level Agreement.
Activities include researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, indirect team or direct account team, as needed to reach an approval / denial decision.

Other responsibilities:
• Extensive coordination of communications with sales force and cross-functional organizations
• Providing operational support to maximize sales force productivity and improve Partner / Customer Experience.
• Providing of solutions when facing issues and inconsistencies
• Providing regular feedback & report on activities to manager
• Contact with team leaders and customer account managers on a daily basis, to provide support, assistance and guidance in the process of deal registration.
• Interaction with Dell internal customers for follow-up on escalated issues to provide resolution or to continue issue resolution.
• Contact with peers and direct manager to discuss deals processing issues that affect group

Essential Requirements

• 1+ year of work experience
• Strong analytical skills
• verbal and written communication skills and interpersonal skills
• Able to manage multi-tasking and multiple priorities
• Excellent attention to detail
• MS Excel, MS SharePoint, MS Outlook and familiar with Sales Force (SFDC) application
• English - advanced
• Japanese - Advance

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.
Closing date: 30th November 2019.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.