Sr. Manager, Ad Operations

Job Description

Vox Media is the leading independent modern media company. Known for building the best media brands and the technology that enables them, we are committed to building a better future for the industry — and getting the future of media right. Vox Media’s editorial networks include Vox, The Verge, SB Nation, Eater, Polygon, Recode, and Curbed. Our diverse storytelling and advertising businesses include the Concert publisher-led marketplace, the Vox Creative brand studio, the Chorus publishing platform, and the company’s entertainment division Vox Media Studios, which includes the Vox Media Podcast Network and Epic.

The Sr. Advertising Operations Manager will be overseeing a team of Campaign Managers who are responsible for accurately implementing online advertising campaigns across all Vox Media networks and diverse set of products including programmatic, podcasts, video, content, Concert and display. This role will collaborate with the company’s Sales, Client Success, Editorial, Creative, and Product teams.

An ideal candidate would have experience managing a team of Ad Operations Traffickers supporting a sales organization.

What You’ll Do:

• Work with Vox Media Campaign Managers and outsource resources to ensure accurate execution of campaigns across direct and programmatic
• Serve as technical implementation lead across all Vox Media revenue
• Mentor and provide professional career development to the team of Campaign Managers
• Help to continue to evolve the Ad Operations departments process to increase productivity and communication internally and externally
• Troubleshoot and resolve any ad delivery or discrepancy issues
• Work directly with Sales Leadership and Client Success Leadership to work through any internal issues and providing solutions to problems that may arise
• Seen as a resource on technical Ad Ops capabilities that Sales Leaders can turn to for advice
• Responsible for keeping up-to-date with the latest vendor updates that the Campaign Managers use such as GAM/MOAT/Operative/Adjuster
• Establish process and protocol for pre-launch and post-launch QA to ensure a successful campaign launch
• Provide internal and external clients with exceptional customer service and support
• Organize training for the team on new ad products and platforms
• Work with third and fourth party vendors on any issues that may arise with a campaign
• Partner with Revenue Product on systems improvements and bugs
• Collaborate with the product team, editorial team, and ad sales in successfully launching integrated sponsorships
• Lead with integrity and oversee the hiring and onboarding of new Campaign Managers

What You’ll Bring:

• BA/BS preferred with strong academic record
• Previous knowledge in client services, ad operations and serving solutions a plus, especially GAM and DV360
• Strong technical aptitude across Media platforms and Ad Servers: Sizmek, Innovid, Moat, OperativeOne
• OTT knowledge is a plus
• 4+ years previous experience managing a trafficking team
• Excellent communication and interpersonal skills with various levels of the organization
• Ability to handle a heavy workload and mediate many demands and requests with a solutions-oriented lens
• Smart and quick proactive learner with organizational agility and strong attention to detail. Willingness and ability to learn and do whatever is needed to see a project through to completion
• Effective team player: roll-up your sleeves up mentality
• Demonstrate excellent computer skills. Strong MS Excel skills are preferred

About working at Vox Media: This is a permanent, full-time position with excellent benefits—including flexible hours and generous parental leave. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You'll be joining a group of focused, hard-working, creative people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.