Project Coordinator, Temporary

Job Description

Project Coordinator, Temporary

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Basic Purpose and Objectives

Provide inbound and outbound support to customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.

Overall Functions and Responsibilities

• Responsible for providing accurate answers to external customer questions or concerns in a courteous, efficient, and customer-focused manner, primarily via phone or email.
• Responsible for diagnosis and resolution of issues in a courteous, efficient, and customer-focused manner via phone or email using documented solutions.
• Serve as an escalation point as needed to the appropriate department for resolution.
• Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.
• Provide complete documentation of issues handled.
• Responsible for staying current on issues that impact our customers and systems by continually referring to, and utilizing, support resources.
• Ability to understand cross-functional structure and identify upstream matters that could potentially have downstream effects in relevant areas
• Perform other related duties as assigned.

NOTE: Hours may vary or change, depending on needs of business. Candidates must be local to San Antonio, TX since on site attendance is required.

Qualifications

Education, Skills and Knowledge

• High School Diploma or equivalent required
• Must possess excellent customer service skills
• A friendly and helpful attitude and the ability to manage simultaneous tasks
• Solid organizational skills including attention to detail and multitasking skills
• Ability to work with cross-functional teams in a fast-paced environment
• Ability to create and maintain project documentation and reports
• Must have excellent oral and written communication skills
• Excellent attendance is required
• Experience working with a PC and a Windows environment is required
• Strong working knowledge of Microsoft Office - specifically Word and Excel
• Must be comfortable working in collaboration with remote/virtual team members

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-San Antonio

Work Locations: US-TX-San Antonio-19500 Bulverde 19500 Bulverde Road San Antonio 78259

Job: Project/Programme Management

Organization: Assessments School

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Sep 27, 2019

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1913028

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.