Service Delivery Manager Intern with English

Job Description

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

The EMEA Managed Services Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining HW, Supplies, Financing and Services in a Managed Print Services (MPS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.

Our Internship Program:

We will use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business enablement (strategy, analysis, and operations). You will become the talent; everyone would want to have on his or her side.

Once you begin your journey, you will be going through an onboarding phase and two game levels:

• Month 1: Taking classroom theory into practice, you will start learning about the business, our secret language, and strategies, and getting to know our amazing people. Your own opinion will count every day!

• Level 1 (Month 2-6): Then you will be given your individual project and play on the battlefield straight away. Of course, we will help you pick-up and conquer challenges.

• Should you show great results at level 1, your contract might be extended for another six months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learned so far. Expect to jump-over a raised bar.

Education & Qualification:

You might be the person we are looking for If you can recognize part of yourself in the following qualifications:

• A business-related degree full-time student, who has fully completed the 2nd year of Bachelor degree and is already in his/her 3rd/4th year, Master degree student, or in the process of graduation
• Fluent in English and able to work in an international environment
• A curious mind with a thirst to pursue a career in the fast-paced tech world
• Excellent team player who can quickly integrate into a team and cooperate with colleagues
• Self-starter, you have played a vital role in extra-curriculum activities and juggle easily with multiple priorities
• Relationship builder you thrive in achieving outstanding results in collaboration
• Creative problem-solver you jump on opportunities to come up with alternative solutions
• Interested in data analysis junior Excel wizard, PowerPoint & Outlook fan
• Interested in new products and technologies and willing to develop more profound knowledge of HP products

Job scope/summary:

The Service Delivery Manager (SDM) Intern has the objective to support the SDM for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

Job specifics/responsibilities:

• Supports the SDM for managing change requests and customer queries
• Assists the SDM by the management of day-to-day operation
• Supports the SDM by the operational account reviews preparation
• If assigned Manage Change Orders
• Tracks and captures data/metrics

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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