Customer Support Specialist

Job Description

Customer Support Specialist
Type
Full Time
Futuri Media creates audience engagement and sales intelligence technology solutions in use at more than 1,400 radio and TV broadcasters worldwide. Holding 11 published or pending patents, Futuri is an ROI-focused innovation partner to some of the biggest media brands in the world, and has earned a place on the Inc. 5000 List of America’s Fastest-Growing Private Companies for six consecutive years.
Having tripled the size of the company to 100 over the last three years, Futuri, which has twice been named Tech Company of the Year by OHTec, seeks a Customer Support Specialist to be based out of our Seven Hills, Ohio, headquarters.
Position Summary:
As a Customer Support Specialist on our VIP Support Team, you are an integral part of the day-to-day interaction with Futuri’s media industry partners - someone who enjoys solving problems and strives to make each exchange easy and engaging.
You act as the first line of response to customer inquiries via email, phone and chat. Your technical expertise helps you to quickly understand and assess problems, uncover alternate solutions and navigate software front and back-end systems. You are self-managed and can quickly prioritize work, multi-task, follow through and communicate clearly and professionally with customers and colleagues. You function well in a team environment and are focused on the customer experience above all else.
You have flexible availability which includes some weekends on call.
Do you have what it takes to be our next customer service and support rockstar?
To be seriously considered for the role, please have the following in regard to:
Education / Experience:

• Associate or Bachelor's degree, preferred
• 1+ year of experience in a customer support role (technical or software support background, strongly preferred)
• Experience working with radio station automation systems and software, SaaS products and/or mobile apps (preferred)

Skills:

• Ability to communicate clearly, effectively and professionally and vary messaging to different audiences
• Skilled at explaining technical concepts in simple, understandable language
• Independently able to manage time, make decisions and stay organized in a fast-paced, multi-tasking environment
• Ability to skillfully gather and analyze information, troubleshoot issues and proactively identify trends
• Familiarity with basic web technology and interfaces

Characteristics:

• Possesses a team-centric mentality
• Enjoys learning about new technologies
• Self-sufficient, self-motivated and dependable
• Driven to learn and uncover new information or solutions
• Receptive to feedback and motivated to develop and grow skills
• Flexible in nature and able to pivot quickly

The successful candidate will possess all required skills, but also be a good fit for Futuri Media’s culture. It’s a fun place to work and a very team-oriented culture. We value and support a sensible work-life balance for our team members, but this isn’t a typical 9 to 5 gig; we work hard and bring a lot of passion to our mission to shape the future of media! Proactivity and the ability to pivot are highly valued.
The Futuri culture is all about trust, passion, speed, and proactivity. Futuri Media can be a great place for you if you share these values.
Futuri provides competitive compensation (commensurate with experience), excellent benefits including health, dental and vision insurance, a generous PTO policy, a 401(k) retirement plan with company match, and free monthly massages! Futuri Media is an Equal Opportunity Employer.
Futuri Media LLC
Futuri Media, named Tech Company of the Year by OHTec for two years running, creates audience engagement and sales intelligence technology solutions in use at more than 1,400 radio and TV broadcasters worldwide.
Named to the Inc. 5000 List of America's Fastest-Growing Private Companies for five consecutive years, Futuri, with a team of nearly 100 people, is headquartered in the Cleveland area, with offices in Chicago and Washington, D.C. Holding 11 published or pending patents, Futuri is an ROI-focused innovation partner to some of the biggest media brands in the world.