Customer Service Associate

Job Description

The safety and health of our employees is our top priority. As such, our return to office plan will follow a phased approach, working towards a hybrid model. Starting in June we opened our NYC office for colleagues on Wednesdays and Thursdays. This is entirely voluntary and includes all of our regular in-office perks such as free lunch. There will not be any mandatory return to office in 2021. Learn more about our return to office philosophy and plans here!

Your Impact on our mission:

As a Customer Service Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a Jack or Jill of all trades with a passion for delivering amazing service, this is the role for you!

You’ll enjoy this role if you are...

• Super-positive and empathetic: you see the best in people and know how to bring it out
• A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
• Passionate about bringing solutions to both patients and providers
• Excited to learn new techniques and systems

Your day to day is...

• Delivering a great experience to doctors and their staff via phone and email
• Supporting patients via phone and email, ensuring a seamless Zocdoc experience
• Using your multitasking abilities to field requests from multiple users simultaneously
• Applying your problem-solving skills to answer patients’ questions and make sure they get the appointments they need

You’d be successful in this role if you have....

• A great deal of initiative, resourcefulness, and sense of ownership
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
• Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)
• The ability to quickly learn and thrive in a fast-paced work environment
• A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
• Flexibility to work some nights and weekends

Benefits:

• 100% paid employee health benefit options
• Catered lunch everyday along with snacks (when back in office)
• Parental leave
• Cell Phone reimbursement