Director, Product Management, Analytics

Job Description

Together we’re building a company that will endure and products people will love for generations to come. We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter. Solve for what’s next—at PagerDuty. Together we’re building a company that will endure and products people will love for generations to come. PagerDuty is committed to upholding the highest level of product excellence, with cutting-edge processes. We’ve created an environment where changes are easy to make and teams can spend most of their time building products that they are extremely proud of, and that customers value. We go after the hard problems, tackling the impossible, and creating what doesn’t exist so our customers can prosper beyond their wildest expectations. Solve for what’s next at PagerDuty. As Director/Senior Director of Product Management, you’ll grow and lead our strategically important analytics and recommendations product line.

Key Responsibilities

• Take our current product to the next level, leading market needs definition, investment prioritization, and business case development for our analytics offerings
• Research the market through customer meetings, internal stakeholders, and competitive intelligence
• Build, mentor, and lead a world-class team of Product Managers, while creating and evolving the ideal organizational design
• Clearly articulate the vision and analytics product line plans within the company; drive alignment with development and the rest of the company behind your vision
• Partner closely with the Data Science team to develop visionary analytics capabilities, and with the Engineering team to ensure we have the resources and tools required to realize the vision
• Deliver quantifiable value so that we remain first in the hearts of our customers
• Partner with the pricing function to determine appropriate monetization strategies
• Provide training and messaging on new products and features and their value, and partner closely with product marketing and sales enablement to take those products to market
• Own revenue and adoption goals, track the success of launched products and adjust plans accordingly

Skills and Attributes

• A real passion for developing a market-leading product line that leverages PagerDuty’s unique dataset and focuses on helping our customers improve their digital operations
• A deep understanding of our customers and different target personas, and developing a vision for creatively solving customer problems
• Analytical mind & strong problem-solving capabilities evidenced by a proven ability to quantitatively and qualitatively analyze product concepts, strategic opportunities, and competitive threats
• Excellent interpersonal skills with demonstrated ability to lead cross-functional teams
• Strong communication skills so that messages can be succinctly delivered across the company and to market
• Excellent listening skills with the ability to develop relationships with and work closely with customers

Minimum Requirements

• 10+ years work experience with a minimum of 5 years in product management or product development in the software industry
• Bachelor's degree
• Experience managing and growing a multi-layered team of product managers
• Experience managing analytics products and understanding of data science techniques, or experience working closely with data scientists
• Proven ability to take products from concept to commercial success

Preferred Qualifications

• A background in managing SaaS products
• A fail fast mentality
• Familiarity with agile processes and proven ability to quickly go from concept to MVP in customer hands
• MBA degree

PagerDuty offers: Competitive salaries and company equity Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more! RSP with 1% employer match Generous parental leave Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid stat holidays and ample sick leave Paid employee Volunteer Time - 20 hours per year Monthly company wide hack days Catered lunch daily and plenty of snacks and drinks Convenient, central Toronto office location, easily accessible by public transportation PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs. Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements. PagerDuty uses the E-Verify employment verification program. To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes. Apply for this job