Head of Localization

Job Description

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

You will be responsible for leading, coordinating and supporting Squares Internationalization and Localization efforts while maintaining Squares ability to execute with high efficiency. You will collaborate with product managers, linguists, marketing teams, customer success teams, engineers, designers, and localization vendors to help bring Squares revolutionary product offerings to people around the world.

You Will:

• Define, manage, and optimize Squares localization strategy and processes to deliver the suite of Square products to merchants and buyers around the world
• Manage the Localization team of project managers and linguists; coach individuals on the team; decide ideal make-up/structure of localization team and execute
• Facilitate schedules, operations, and communication amongst US and distributed international teams of PMs, marketers, customer success specialists, and translators/linguists
• Be the ambassador for the Localization team across the whole company; represent the non-US countries and non-English languages
• Maintain a high level of linguistic quality in all locales and languages where Square takes its products
• Working with the internationalization engineering team to evaluate, create, implement, and maintain translation management tools
• Manage single- and multi-language translation vendors to ensure high quality translations are delivered on tight timelines

Qualifications

You have:

• 8+ years of experience leading localization and internationalization efforts, preferably for a technology company
• Expertise in the latest and greatest translation tools and strategies
• Experience in complex project/program management with a focus on localization / translation
• Experience managing and growing a team
• Experience managing vendors and negotiating contracts
• Excellent leadership skills - clear communicator, great cross-functional collaborator, passionate, driven, and can drive from strategy to execution while bringing others along
• Creative problem solver - can come up with alternative options given constraints
• Analytical - can help the team define metrics for success
• Strong work ethic, attention to detail and consistent performance; deep regard for linguistic quality
• Comfortable working with translation linguists, vendors, business leads, designers, and engineers
• Ability to communicate effectively to executives and individual contributors in different geographies.
• Desire to work in a highly dynamic and agile environment
• Curious and proactive
• Passion for Square and new technologies

Even Better:

• Payments industry experience
• Engineering or Computer Science degree
• Non-English language proficiency is a plus (French, Spanish, and Japanese)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources I'm interested