User Experience Researcher

Job Description

Job Title

Job Description

In this role, you have the opportunity to

Take the lead within your project team to ensure you identify consumer needs, tension areas and throughout the innovation process the translation of these into relevant user requirements. You will focus on the final phase of value proposition validation, industrialization, claim generation and substantiation - working towards successful launches and consumer engagement. In this, being consumer-centric is key. Linking in with the situation, habits and needs of consumers all around the world helps us in developing products that fulfill the Philips Brand promise.

You are responsible for

• Planning the consumer-centric research within a project, or planning the overall consumer-centric project, being hardware or service
• Vision on what to build and share with team. Prioritizing feature list / benefit drivers for the product and manage in project plan
• Creating a clear development and test logic for all consumer related issues and claim substantiation
• Keeps track of the proposition with the user requirements and user risk assessment
• Applying the relevant tools for the archetype of the project, to verify and validate the consumer needs e.g. lean scheduling
• During the Program execution reports to stakeholders on progress at relevant intervals & milestones
• Delivers the verification and validation on the consumer insights and substantiation of marketing claims
• Guarantee the consumer satisfaction of the proposition or service and safe guard the consumer satisfaction throughout the life cycle of the product in the market
• Perform consumer research (including clinical research) in order to close knowledge gaps and help inform product design.

You are a part of

Philips Oral Healthcare is part of Innovation & Development (I&D) of Consumer Lifestyle. It focuses on the development of medical and non-medical lifestyle products. It is responsible for the development and realization of new product propositions. Philips Oral Healthcare is looking at a very challenging growth task to bring more new ideas, and increasingly digital innovations, services, connected products to the global market.

A key department in this site is the “Product Research Center (PRC)”. The PRC represents the Voice of the Consumer in our Innovation & Development activities. It drives the translation of powerful insights into products and services that delight consumers better than competition and live up to Philips’ brand promise of “Innovation and You”. The influence of PRC spans from Insight generation / concept development to market launch and forms a main link between the development team, design and marketing teams. The PRC plays an active role in contacting consumers and understanding their needs, being consumer centric is the key. To realize our goals, we need to create innovative concepts and technologies and keep the consumer at the heart of product development. The PRC contributes, as part of a multidisciplinary team, to development of the desirable product experience, by performing a range of explorative, qualitative and quantitative research in our facilities or through external research agencies. You translate the customer pains, needs, wishes, delighters and detractors into clear user requirements.

To succeed in this role, you should have the following skills and experience

• University degree in a consumer oriented education, like Design for Interaction, Sociology, Psychology, Sensory Research or a technical background
• At least 3 years of experience in product research, consumer science, industrial design or product development
• Experience with consumer research methodologies and sound understanding of the underlying statistics
• Knowledge of marketing claim development and substantiation
• Understanding of the product from a usage perspective, ability to translate business needs into clear execution plans and highlight consequences of trade-offs for consumer satisfaction
• Excellent planning skills: you know how to manage a project team and your advisory role in the project team and to stakeholders
• Proactive attitude with an outward focus, able to take the lead and proactively represent the end-user in our innovation processes
• Open mindset and interest in new methodologies and technologies
• A proven track record in building strategic research plans based on project objectives and gaining stakeholder buy in and alignment across cross functional teams
• Experienced in conducting/executing global consumer research (with and without external agency support

In return, we offer you

The opportunity to be responsible for identifying the most attractive market opportunities for Philips to pursue and provide key support in the evaluation of new product and business opportunities globally. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it is like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation

Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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