Customer Proj/Prgm Mgr

Job Description

At HP, our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze.

We deliver innovations that empower people to create, interact, and inspire like never before. We are a market leader in Personal Systems and Printing, leveraging our strong financial position to extend our leadership in traditional markets and investing in exciting new technologies.

To ensure our continued success we are now recruiting for a Program / Project Manager to be responsible for the delivery of cost effective support programs and improvements to ensure ongoing excellence in customer loyalty and satisfaction.

Based in Rhodes, you have both the desire and drive to work for HP, wanting to make an impact during an exciting time in our evolution. At HP, the future is yours to create!

As our Project/Program Manager, you will have the opportunity to: -

• Work with various local and regional cross functional teams to deliver cost effective Support Programs and Projects and improvements to ensure ongoing customer loyalty and satisfaction
• Engage with sales teams on joint Sales and Customer Support delivery
• Assist with new partner on boarding and readiness activities
• Assist with partner Contract / Scope of Works creation
• Seek and identify areas of improvement in Customer Satisfaction and cost saving initiates within
• the SPAC Customer Support
• Assist SPAC CS organization with other activities as required
• Develop plans with timelines to ensure the successful execution of projects and programs
• Ensure contracts are in place with specific and relevant service level agreements identified (if applicable)
• Ensure plans are implemented without incidence and minimal impact to customers
• Create and monitor reports and scorecards to measure the performance of Partners and the entire program.
• May work at client site from time to time.
• Address customer issues as appropriate
• Validate monthly and maintain tracking
• Conduct monthly reviews to ensure world class cost structures are maintained including contract re-negotiation and reviews
• Track and action workload demands based on new, current and future plans
• Typically oversees schedules and budgets to ensure goal attainment.
• Maintain close working relationship with key stake holders to understand Customer Satisfaction

To be successful in this role you should have:-

• Project Management or equivalent combination of education and experience.
• 5 years’ experience in a customer liaison role.
• Experience in managing strategic programs and / or SLA based activities including Implementation and ongoing management of programs.
• Strong business acumen
• Understanding of Project Management Methods
• Technical knowledge and understanding of HP PPS products
• Knowledge of accounting systems
• Knowledge of Service Level Agreements and contractual designs
• Teamwork, Quality and Customer Orientation, Initiative, Flexibility
• Great communication skills