Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

The Operational Excellence Team exists to teach and instill the mindset, tools and resources to create a team of excellent operators. We are the team that oversees our organizations operational education and development. As a member of this team, you will help transform our teams into a process-centered organization by achieving a culture of continuous improvement.

We are looking for a creative, mission driven, learning experience designer with experience working across multiple instructional modalities and is deeply passionate about impacting adult learning at scale. You will have the opportunity to help our teams grow by developing a learning experience that helps them become successful operators in a processed centered environment in their journey with Lyft - and beyond.

The Learning Experience Designer will be responsible for creating meaningful and memorable learning experiences that meets the needs of our teams to continuously improve their capabilities. Our community is diverse and this designer must be comfortable supporting a wide range of learning styles, language preferences and regional needs. This role will own the creation of content in multiple formats, including interactive eLearning, videos, instructor-led content and other supporting resources. The role requires an individual that can innovate, move quickly, and firmly believes in unification through simplification.

Responsibilities:

• Take big complex ideas and design learning content and experiences that are simple, accessible, relevant, and easily implemented.
• Experience simplifying and translating material content for an audience that may not be technical. Help craft the written and visual story to meet our learner needs.
• Work outside the traditional classroom space and create bite-sized learning experience that enable and inspire immediate behavioral change.
• Demonstrate your skills with cross-functional partnership by listening, consulting, and delivering on the needs of our stakeholders.
• Write, maintain and update operational education including course outlines for eLearning, and resources for ILT, to ensure employees receive training where and when they need them.
• Pursue a deep understanding of learner roles and work to ensure that learning solutions to meet learner needs.
• Collaborate with SMEs to develop both an empathetic and data-driven deep understanding of employees, their operational educational needs, and their barriers to success.
• Serve as a champion to new learning approaches, technology, and measurement tools to ensure we provide a best-in-class educational experience for our employees - who in turn will best serve our drivers.

Experience:

• Proven experience in learning experience design and developing high-impact adult learning content
• Expertise in designing, developing, planning, implementing, and assessing educational content to current industry, adult learning, and train-the-trainer standards
• Demonstrated experience developing a variety of instructional media including interactive eLearning modules, modularized help, and video-based educational content
• Proven experience collaborating with subject matter experts and influencing cross-functional stakeholders without formal authority
• Experience working with Operations and Customer Support teams and demonstrated understanding of unique learning challenges faced in these environments
• An eye for visual design and a passion for creating great user experiences
• Able to work on multiple priorities in a fast-paced, dynamic environment
• Compassionate, customer-centric mindset
• Excellent writing and editing skills

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.