Healthcare - Pega Senior Program Manager

Job Description

Overview

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

About Our Healthcare Business Unit

Perficient is on a mission to help the Healthcare industry take advantage of modern tools and patterns to improve the quality and affordability of care. This is an excellent opportunity for the right individual to assist Perficient and its customers to grow the capabilities necessary to improve care through better use of technology, and in the process take their career to the next level.

Perficient currently has a career opportunity for a Senior Program Manager (Healthcare Domain) to work with one of our largest Healthcare customers. This leadership role requires experience leading a PEGA engagement. This is a travel role, Northeast.

The program manager will carry responsibility and accountability for multiple connected projects/initiatives in-flight at/with our customer, and includes managing the Perficient and customer teams, as well as 3rd party resources, ensuring successful program execution and delivery, as well as a satisfied referenced client.

Responsibilities

• Collaborate with product owners, stakeholders, project managers, and other executives to understand/define scope and objectives, develop a program release plan which demonstrates the key objectives (i.e. Milestones) and delivery timeframes across project and program work streams. Update and re-assess frequently.
• Identify, assess and facilitate mitigation plans for Program Issues / Risks, as well as communicate of the potential impacts to the Program scope, schedule and budget.
• Define and Monitor Program Metrics to measure progress and successfully meet the Financial and performance objectives.
• Educate and mentor project managers accordingly to ensure quality and consistent data. Meet regularly with Project Managers to assess program health and to proactively mitigate risks.
• Regularly meet with product owners / stakeholders Owners and Project Mangers to review the overall project status, mitigation plans and ensure a common understanding of progress / potential roadblocks.
• Provide leadership to the Program Team to ensure Release commitments are aligned with the Program Release Plan and that risks/issues were being dealt with proactively.
• Work with the organization’s PMO to ensure the Program Performance Metrics align with the needs of the Organizations Portfolio Management.
• Frequently interact with product managers and other organizational units such as QA, operations, and external IT partners as required to ensure delivery commitments are kept.
• Overall Management of Perficient/Client Staff and collaborated with Client Project Management Office.

Qualifications

• Excellent written and verbal communication skills.
• Strong leadership ethos, holds self and others accountable.
• Significant experience creating and reviewing project and program plans and estimates
• Expertise in the authoring of Statements of Work which requires collection of technical & commercial requirements
• Ability to manage multiple projects concurrently with a strong aptitude for understanding and identifying cross project dependencies and synergies.
• Demonstrates superb organizational skills in direct activities and in helping others within the program work efficiently and effectively.
• Must have experience setting direction and providing leadership across multiple projects and teams.
• Must be comfortable delivering status and escalating issues and risks, including bad news, in an unemotional non-defensive way.
• Bachelor’s degree required, Master’s degree preferred.
• 10+ years of consulting industry experience, with strong relationship management, account management, and sales support experience.
• 10+ years of project / program management experience.
• Must have prior background in managing large, multi-team engagements, Healthcare Domain.
• Experience leading a PEGA engagement required.
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality projects and meet project timelines.
• Hands on with program & project documentation. Well-versed in industry best-practices and current technologies.
• Hands-on experience with proposal creation and leading proposal presentations.
• Excellent leadership, interpersonal, communication and presentation skills.
• Flexibility to travel as needed.

Preferred skills

• Certified Agile Scrum Master
• 3+ years as a member of Agile Team
• PMP Certification
• Experience with a Global Delivery Model

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

More About Perficient

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

Perficient is an award-winning IBM Premier Business Partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Adobe Business Solution Partner, and a Salesforce Gold Consulting Partner.

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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