Collections Analyst

Job Description

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As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow. You will ack as an informed team member providing an analysis of information and project direction input.

What will your day consist of?

• You will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
• You will be sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
• You will be logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
• You will be conducting weekly calls with different OM groups, in order to review the status of the disputes
• You will be having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
• You will be following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases
• You will advise the Credit Analysts, Sales, Account Management teams on collection risks (if any)
• You will be escalating up to Director and VP level the cases without a clear resolution path
• You will be leading and/or participating in business enhancement projects across countries/ regions.

Join us if you have:

• Bachelor or master’s degree in business, economics or similar
• Advanced English language skills, knowledge of the additional language will be a plus
• 2-4 years of experience in collection, accounts payable or receivable
• Understanding of collection processes and financial concepts.
• Good communication, negotiation, and conflict resolution skills.
• Basic understanding of risk mitigation tools.
• Ability to build relationship across teams and cultures

Your additional benefits package:

• Medical services subscription
• 24 paid holidays
• Lunch tickets
• Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten)
• Wellness program, Multisport card and free coffee, tea, and fruits
• Vendors discount program (Restaurants, cinema, clothing, and other)

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