Senior Associate, Facilities

Job Description

Title: Facilities Associate

WeWork is a platform for Creators, providing more than one hundred thousand members from around the world with space, community, and services that enable them to do what they love and create their life’s work. Our mission is to create a work where people work to make a life, not just a living, and our own team members are central to that goal. As a Facilities Associate your job will entail providing front lines support to our Community and Operations teams. Your success will be measured by your ability to:

• Do’er:
  • You do what you love!
  • Credibility is earned at WeWork through execution and getting things done.
  • You are able to get into the details and deliver results under highest expectations on time and quality.
  • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
  • Pragmatism and outcomes orientation are valued and lead to wins.
  • Exceptional organizational and multitasking skills.
  • You thrive in a fast-paced environment.
• Solution-centric:
  • You have the flexibility to think outside the box.
  • We don't do everything the traditional way, and are always looking to innovate and push the envelope.
  • You have the ability to foresee and identify needs of the team.
  • You take an innovator and creator’s approach to any issues that may arise.
• Collaborator:
  • There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
  • Builds trust across the organization by being a good listener and inclusively soliciting input.
  • You are open to new and innovative solutions.
  • You must present well and communicate clearly and effectively to upper management and internal departments.
  • You’re willing to adjust course when appropriate new ideas or objections are raised.
  • You love working with people!

The Facilities Associate reports directly to the Facilities Manager or Senior Facilities Lead within the market and works closely with the Facilities Leads as well as the local Community Team. The role is primarily responsible for the execution of daily tasks and general upkeep of new and existing Wework locations in the market. The role serves as the first line of offense for the community and operations teams, working quickly and diligently to resolve issues for our members, and proactively problem solve minor facilities issues. The Facilities Associate role will provide support to all other Facilities personnel, and will constantly look for ways to improve personally and professionally as well as improve the overall building health. Success in this role will be increased member loyalty as well as reduced churn, and a connected community and operations team.

Key (or Specific) Responsibilities

• Solve maintenance requests submitted via ticketing system
• Report completed tickets via ticketing system
• Execute short lead time tasks
• Report to Facilities Manager and Lead for daily work schedules
• Assess and resolve maintenance issues onsite
• Periodically coordinate with Facilities Manager to discuss building health
• Minor wall repair and paint touch ups in a proactive manner
• HVAC filter changing and cleaning
• Repair storefront doors and change locks
• Key duplicating
• Furniture assembly, relocation and repairs
• Assist Facilities Leads with preventative maintenance on all appliances
• Light bulb changing
• Escort and assist outside vendors as needed
• Install and remove member logos

Critical Competencies for Success

• Self Started
• Organized
• Detail Oriented
• Effective Communicator
• Accountable
• Problem Solver
• Goal Setter
• Professional
• Sense of Confidentiality and Business Professionalism.

Experience & Requirements

• Excellent communication and organization skills
• Strong organization skills with the ability to multitask
• Customer service and/or hospitality experience a plus
• Passion and understanding for WeWork’s mission and values
• Proficient in basic computer skills
• Ability to lift up to 40 lbs
• Ability to communicate in English
• Ability to work with a large, diverse group of employees and suppliers
• Desire to learn and seek new challenges
• Detail oriented­, pays attention to details regarding processes and extra attention to special requests
• Ability to work with a large, diverse group of employees and vendors

Our Culture

The WeWork team believes deeply in the power of “we” and in the movement we’re a part of. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals.

Our hunger for building great spaces; empowering startups, small businesses and enterprises; and connecting interesting people is far from being satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement!

Below are the values that guide who we are and everything that we do.

Inspired

We do what we love and are connected to something greater than ourselves.

Entrepreneurial

We are creators, leaders and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.

Authentic

We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be.

Tenacious

We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.

Grateful

We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.

Together

We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.