Mobile Service Advisor (Charlotte)

Job Description

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

Return missed phone calls, email in no less than 5 minutes

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

Accurately record issues and data into Dealer Management System. Attention to detail critical

Conduct Transactions w/ system; walk customer through correction and provide summary

Communicate estimated completion time, regular updates and follow through on each customer vehicle

Coordinate the detail of every vehicle prior to delivery

Coordinate the delivery time or pick up with each customer

Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

Understanding of basic automotive techniques related to repair and servicing of automobiles

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and innovative automotive technologies

Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goal

High School diploma or equivalent

Dealer Management System(s), Outlook, and MS Office

Associate Degree or certificate in Automotive Technology, preferred

Retail automotive service experience, preferred

Must have and maintain a valid driver’s license and an acceptable and safe driving record

Must have two years of driving experience

Tesla participates in the E-Verify Program