Technical Duty Officer (TDO)

Job Description

Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including helping them with improving their credit, identity monitoring, applying for credit cards, and shopping for loans (car, home and personal) -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,000 employees across our offices in San Francisco, Charlotte, Los Angeles, Leeds, London and soon Oakland. The Site Operations team owns overall site health for Credit Karma’s suite of products to ensure that members are always able to access our suite of services. We accomplish our mission by acting as a force multiplier for engineers across Credit Karma who own production services and features. We do this by making operational risk visible to the org, leading incident management, and providing tools to facilitate both.

Responsibilities:

• Communicating with the Incident Manager and collaborating on priorities, providing updates
• Collaborating with on-call responders on troubleshooting, specifically,Identifying areas of focus
• Asking questions to facilitate troubleshooting
• Providing technical guidance on how to troubleshoot
• Setting technical guidelines on what not to do
• Managing the risk and pace of fixes & making technical decision.

Key Requirements:

• 8-10 years working in Technology & 3-5+ years in a senior + technical role
• Operating software at scale in web-facing consumer scale companies or financial settings
• Someone who can see them self as a Generalists who have seen and touched a bit of everything
Experience with:
• Infrastructure (LinuxNetworking)
• Orchestration technology (Kubernetes/K8s)
• Cloud (GCP would be ideal)
• Configuration Management/Infrastructure as Code - (Salt, Chef or Terraform)
• Service meshes (Linkerd, Envoy or Istio)
• Programming Languages (Java or JVM-based languages, Node.JS , PHP & Go)

What’s great about this opportunity:

• Be a significant contributor to building a strong availability and reliability framework for production operations at Credit Karma.
• Opportunity to collaborate not just across Engineering org but also into business and marketing orgs to drive the availability and reliability mission end to end.

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